Rolando Fernandez
Sanford
Summary
Customer-focused and results-driven Consultant at FedEx Office with a strong background in retail operations, client relations and time management to ensure customer orders are completed on time. Skilled at delivering tailored print, shipping, and office service recommendations to meet customer needs. Recognized for problem-solving, teamwork, and driving customer satisfaction in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Consultant
FedEx Office
02.2023 - Current
- Provide consultative support to small businesses, corporate clients, and walk-in customers, ensuring customized solutions in printing, shipping, and office services.
- Making sure that every print job is produced as detailed to the customer’s wants as possible. This involves the following:
- Maintaining accuracy of customers orders to ensure quality and customer wants are met
- Ensuring the product we deliver is high quality and on time
- Education customers on available products and services to improve productivity and efficiency
- Worked with leadership to identify and meet goals to keep customer retention and increase sales
- Trained new team members in compliance with company policies and system usage, both old and new.
- Key Achievements:
- Exceeded expectations during training and showed quick learning and application of the skills needed to effectively produce and manage orders.
- Recognized for delivering outstanding customer experiences, earning positive client feedback.
- Streamlined printing workflows, reducing turnaround time and increasing productivity.
Warehouse Lead
TekSolutions
05.2015 - 02.2023
- Streamlined processes to improve order fulfillment accuracy and reduce downtime.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Managed shipping and receiving activities, ensuring timely processing of orders.
- Trained and mentored new team members on equipment usage and inventory management.
Education
High School Diploma -
Crooms Academy of Information Technology
Sanford05-2015
Skills
- Customer Service & Relationship Building
- Retail Operations & Sales Support
- Project Coordination & Workflow Management
- Problem-Solving & Conflict Resolution
- Print Production & Document Services
- Shipping & Logistics Solutions
- Microsoft Office Suite POS & Order Management Systems
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Consultant
FedEx Office
02.2023 - Current
Warehouse Lead
TekSolutions
05.2015 - 02.2023
High School Diploma -
Crooms Academy of Information Technology