Rolando Fong
Miami,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Surgery Coordinator
Evolution MD
2022.12 - 2024.08
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including orthopedic, general, and plastic surgery procedures.
Surgery Coordinator
Avana Plastic Surgery
2019.11 - 2022.12
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including orthopedic, general, and plastic surgery procedures.
- Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Ensured timely insurance verifications and authorizations, preventing delays in scheduled procedures.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
- Documented and collected patient data in [Software] to maintain accuracy and security.
- Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Maintained professional and technical knowledge by attending educational workshops, reviewing publications and participating in professional societies.
- Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
Customer Service Representative
Vera Medical Center
2016.01 - 2019.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science -
Miami Dade College
Miami, FL05.2011
High School Diploma -
Braddock Senior High
Miami, FL05.2009
Skills
- HIPAA Compliance
- Patient check-in
- Patient coordination
- Office Administration
- Insurance Verification
- Post Operative Care
- Procedure Preparation
- Patient Counseling
- Testing Coordination
- Medical Coding
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Surgery Coordinator
Evolution MD
2022.12 - 2024.08
Surgery Coordinator
Avana Plastic Surgery
2019.11 - 2022.12
Customer Service Representative
Vera Medical Center
2016.01 - 2019.11
Associate of Science -
Miami Dade College
High School Diploma -
Braddock Senior High
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