Rolando J. Jaime
Universal City,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative/Operations Manager
Air 1st Heating And Cooling, LLC.
01.2020 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
HVAC Installer
Air 1st Heating And Cooling, LLC.
01.2016 - 01.2020
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
- Expanded company reach by providing excellent service that led to numerous client referrals for new business opportunities.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
Line Cook
East Coast Wings & Grill
01.2014 - 01.2015
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Education
Associates of Business Administration -
St. Phillips College
San Antonio, TX01.2019
Skills
- Team Leadership
- Analytical Problem Solving
- Time Management
- Generating Estimates
- Generating Invoices
- Creating Project Timelines
- Time Management Expertise
- Report Generation
- Implementation of Scaling Plans
- Skilled in Copper Soldering Techniques
- Technical Troubleshooting
- Product and service knowledge
- Customer relationship building
- Sales consultation
- Territory management
Certification
OSHA Certified
Languages
Spanish
Professional Working
Timeline
Sales Representative/Operations Manager
Air 1st Heating And Cooling, LLC.
01.2020 - Current
HVAC Installer
Air 1st Heating And Cooling, LLC.
01.2016 - 01.2020
Line Cook
East Coast Wings & Grill
01.2014 - 01.2015
Associates of Business Administration -
St. Phillips College
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