Kiernan McCarthy
Middletown,RI
Summary
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative/Operations Manager
Cellular Sales Verizon
Middletown, RI
04.2024 - Current
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated deals and handled complaints or objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Managed inventory levels by ordering sufficient stock for each account.
- Replenished and arranged items to maintain appearance.
- Coordinated with other departments to ensure timely delivery of orders.
Server/Head Hostess
The Ninety Nine Restaurant And Pub
Newport, Rhode Island
04.2021 - 04.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stocked service areas with supplies during slow periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Informed customers of daily specials and signature menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Set up tables in between patrons to reduce wait times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
Portsmouth High School
Portsmouth, RI06-2022
Skills
- Upselling
- Guest services
- Hospitality
- Customer service
- Organization
- Maximize opportunity
- Inventory management
- Negotiation skills
- Relationship building
Certification
- Selling with class certificate
Timeline
Sales Representative/Operations Manager
Cellular Sales Verizon
04.2024 - Current
Server/Head Hostess
The Ninety Nine Restaurant And Pub
04.2021 - 04.2024
High School Diploma -
Portsmouth High School