Rolando Mendoza
WINTER PARK
Summary
I am a dynamic event and project management professional with a wealth of experience in the cruise industry, brand marketing, and loyalty programs. My passion lies in creating innovative, industry-leading events that not only boost brand awareness but also captivate and engage audiences. I thrive on driving repeat business and fostering long-term relationships through exceptional project execution and strategic partnerships. With a proven track record of managing high-profile events for upscale clients, I bring a deep understanding of brand culture and customer loyalty, consistently delivering outstanding results.
Overview
19
19
years of professional experience
Work History
Sr. Manager, CM&I Group, Charter Activations and Sponsorships
Norwegian Cruise Line Holdings
Orlando
09.2015 - Current
- Collaborated with over 20 multinational corporations and resale clients annually, managing contracts for major events of 400–3,000+ guests.
- Oversaw all contractual processes for approximately 15 large-scale events each year, consistently delivering timely cost estimates and detailed event profiles.
- Maintained a 95% client satisfaction rate and achieved 80% repeat business.
- I lead programming initiatives, streamline client requests beyond scope, and build strong in my current role.
- I spearhead the strategic design and execution of complex programming groups and charters, ensuring adherence to contractual obligations while proactively identifying opportunities for enhanced service deliver and revenue.
- By implementing robust processes to address evolving client needs—even those outside the original project scope—I cultivate a culture of responsiveness and innovation.
- My ability to build collaborative relationships with internal stakeholders and external partners not only optimizes cross-functional workflow but also fosters a cohesive environment conducive to high performance.
- These efforts directly contribute to achieving a substantial 20% increase in client satisfaction scores and drive sustained growth through improved client retention and expanded repeat business.
Manager of Marketing Communications
Raintree Resorts International
Houston
01.2009 - 05.2015
- Planned, launched, and managed the social media presence of Raintree Vacation Club, resulting in a 10% increase in member bookings.
- Implemented Raintree's interactive member website, leading to a 10% increase in member bookings.
- Established travelraintree.com, a non-member rental program, which led to a 15% increase in bookings from non-members for Raintree Vacation Club.
- Managed Raintree's Content Management System, swiftly updating the Member-Only section with relevant membership loyalty features, enhancing user experience and increasing bookings.
Senior International Account Manager
International Cruise & Excursion Inc. (ICE)
Phoenix
10.2006 - 01.2009
- Oversaw daily operations, including membership enrollments, customer service, training programs, and sales incentives for key resorts and commercial partners.
- Represented ICE at major industry events such as ARDA, AMDETUR, ICE Conference at Sea, and other trade shows.
- Developed metrics and detailed reporting to improve tracking of individual accounts and evaluate short- and long-term strategic initiatives.
- Defined recommendations for fundamental product, process, and presentation improvements to enhance client relationships, reduce customer service issues, and boost the closing percentage.
Education
Associate in Arts - Hospitality Administration, Travel & Tourism
Miami Dade Community College
01.2000
Skills
- Platform expertise
- Effective communication
- Creative problem solving
- Strategic thinking
- Bilingual in Spanish and English
- Salesforce proficiency
- Mondaycom management
- Project management
- Social media strategy
- Vendor management
- Business process improvement
- Event planning
- Decision making
- Inventory management
- Leadership skills
- Extensive travel experience
Timeline
Sr. Manager, CM&I Group, Charter Activations and Sponsorships
Norwegian Cruise Line Holdings
09.2015 - Current
Manager of Marketing Communications
Raintree Resorts International
01.2009 - 05.2015
Senior International Account Manager
International Cruise & Excursion Inc. (ICE)
10.2006 - 01.2009
Associate in Arts - Hospitality Administration, Travel & Tourism
Miami Dade Community College
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