Rolando Rivera

Executed installation and maintenance of Cisco transport muxes, routers, and various telecom systems.

Utilized tools and test equipment for efficient troubleshooting and diagnosis of malfunctions, ensuring quick resolution.

• Responded promptly to emergency maintenance requests, ensuring timely on-call support.
• Reviewed job aspects post-completion to reduce equipment failures and prevent callbacks.
• Interpreted technical documentation to complete equipment repairs and maintenance tasks.
• Installed new equipment and guided customers on operational and maintenance protocols for optimal usage.
• Dismantled equipment to facilitate the repair or replacement of defective components.
• Maintained field response vehicle stocked with necessary repair and replacement parts.

• Evaluated equipment to determine repair or replacement needs, ensuring optimal functionality. Adhered to company safety protocols during field operations. Maintained comprehensive knowledge of equipment products and services for customer education. Maintained safety while using hand and power tools for installations and testing, contributing to a secure work environment. Installed fiber, CAT5, CAT3, coaxial cables, and risers in collocation buildings. Configured AC and DC power distribution systems to enhance operational reliability. Troubleshot communication equipment issues, implementing corrective measures to restore service promptly. Assisted with installation and programming of phone switch systems.