Rolando Rueda
San Francisco,CA
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Receptionist Security Officer
Armada security
12.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Security Guard
Private Sector security
10.2021 - 12.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to incidents and assessed active situations for security concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Warehouse Associate
Trove
12.2020 - 05.2021
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Retail Stock & Shipment
Dick's Sporting Goods
11.2019 - 01.2020
- Provided excellent customer service by assisting shoppers with locating products and answering inquiries.
- Stocked shelves to match planogram images and instructions.
- .Demonstrated flexibility in adjusting schedule when needed, ensuring adequate coverage during peak hours or staff shortages.
- Collaborated with team members to optimize workflow efficiency during peak shopping periods.
- Supported loss prevention efforts by reporting suspicious activities or potential theft incidents to management.
Sales Associate
Party City
08.2019 - 11.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Diploma -
El Camino High School
South San Francisco, CA05.2019
Skills
- Customer Complaint Resolution
- Team Collaboration
- Customer Service
- Security procedures knowledge
- Perimeter security
- Reliability
- Adaptable and Flexible
- Incident Reporting
- Cooperative Attitude
- Patrolling
Timeline
Receptionist Security Officer
Armada security
12.2022 - Current
Security Guard
Private Sector security
10.2021 - 12.2022
Warehouse Associate
Trove
12.2020 - 05.2021
Retail Stock & Shipment
Dick's Sporting Goods
11.2019 - 01.2020
Sales Associate
Party City
08.2019 - 11.2019
Diploma -
El Camino High School
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