Claudine Starling
Easton,PA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
15
15
years of professional experience
Work History
Security Receptionist
Novartis Pharmaceuticals
East Hanover, NJ
02.2007 - 11.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
High School Diploma -
Vailsburg High School
Newark, NJSkills
- Delivery Coordination
- Visitor Screening
- Security Investigations
- Emergency Situations
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Call Answering and Routing
- Network Security Systems
- Access Control Facility
- Visitor and Customer Relations
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Security Receptionist
Novartis Pharmaceuticals
02.2007 - 11.2021
High School Diploma -
Vailsburg High School
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