Rolando Miguel Ballana Gonzalez
The Bronx,NY
Summary
Dynamic Automotive Service Manager with a proven track record at Goals Service Station, excelling in mechanical troubleshooting and customer engagement. Achieved operational efficiency by reducing wait times and consistently exceeding performance targets. Proficient in preventive maintenance and safety protocols, fostering a collaborative team environment to enhance service delivery.
Overview
5
5
years of professional experience
Work History
Automotive Service Manager
Goals Service Station
07.2020 - Current
- Assisted in diagnosing vehicle issues using diagnostic tools and equipment.
- Supported service team in maintaining accurate records of repairs and services performed.
- Learned safety protocols for automotive service to ensure compliance with industry standards.
- Observed experienced technicians to understand best practices in vehicle maintenance and repair.
- Collaborated with team members to streamline workflow processes within the service department.
- Gained familiarity with inventory management systems to track parts and supplies efficiently.
- Engaged with customers to communicate service recommendations and address inquiries effectively.
- Participated in training sessions to enhance knowledge of automotive technologies and repair techniques.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
Education
High School Diploma -
Liceo Francisco Gregorio Billini
Bani, Dominican RepublicSkills
- Mechanical troubleshooting
- Preventive Maintenance
- Equipment installation
- Equipment troubleshooting
- Power tool operation
- Machine operation
- Safety protocols
- Root-cause analysis
- Quality inspection
- Precision measurement
Timeline
Automotive Service Manager
Goals Service Station
07.2020 - Current
High School Diploma -
Liceo Francisco Gregorio Billini
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