Rolind C. Banks
Birmingham
Summary
Results-driven professional with comprehensive experience in food retail and production management. Skilled in training and mentoring staff, streamlining operations, and ensuring compliance with safety standards. Strong ability to build relationships and drive customer satisfaction through effective communication and problem-solving.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Food Retail Senior Supervisor
WOW American Eats
Birmingham
01.2023 - Current
- Led retail unit operations, ensuring smooth day-to-day functioning.
- Created strategies that boosted merchandise sales through targeted promotions.
- Trained staff on effective customer service techniques, enhancing customer engagement.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Monitored inventory levels and initiated orders.
Food Production Manager II
University of Alabama at Birmingham
Birmingham
01.2021 - 01.2023
- Oversee daily menu development, post-production processes, and recipe adherence for resident dining and retail operations.
- Administered daily operations of food production, ensuring compliance with safety and health regulations.
- Achieved compliance with food safety, sanitation, and healthcare standards.
Sustained ServSafe certification along with comprehensive HACCP expertise. - Managed procurement and inventory oversight, ensuring timely availability of ingredients for food production.
- Achieved compliance with food safety, sanitation, and healthcare standards.Sustained ServSafe certification along with comprehensive HACCP expertise.
- Streamlined operational processes, enhancing effectiveness and contributing to overall productivity.
- Validated adherence to quality and safety guidelines with all standards (drive and leanpath compliant)
Senior Retail Supervisor
LYNN University
Boca Raton
05.2018 - 05.2021
- Communicated with customers daily to request information and ensure completion of paperwork
- Maintained drive and determination to obtain personal and team objectives and goals
- Created comprehensive inventory reports outlining costs, deliveries, and usage to facilitate informed decision-making
- Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately
- Liaised between concessions and university sports event organizers to ensure smooth operations and customer satisfaction
- Followed up with customers post-sale to evaluate satisfaction and address any technical or service issues
- Reviewed and ensured compliance with industry rules and regulations while serving brands like Starbucks, Coremark and Sodexo.
Retail Supervisor
LYNN University
Boca Raton
05.2015 - 05.2018
- Achieved upsell goals by promoting target merchandise through strategic promotional approaches
- Assisted customers by greeting them warmly and guiding them to their desired products
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Conducted regular department walkthroughs to identify and address cleaning and stock replenishment needs
- Cultivated vendor relationships by coordinating pricing, delivery structures, and resolving shipment or paperwork issues
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Received shipments and placed items on proper shelves to restock and organize university pantry
- Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices
Overnight Supervisor
LYNN University
Boca Raton
05.2013 - 05.2015
- Oversaw overnight staff operations to ensure compliance with facility policies to ensure smooth operations and compliance with policies.
- Coordinated nightly schedules and assignments for team members across various departments.
- Checked security protocols at the facility during the night shift to ensure safety and safety protocols throughout the night shift.
- Led development and maintenance of multiple complex, high-priority contracts with business partners, vendors, and suppliers
- Communicated with clients to review contracts, address questions, and understand unique scenarios for effective troubleshooting
Receiving Supervisor
Jacksonville University
Jacksonville
01.2007 - 04.2013
- Oversaw daily receiving operations for 50+ packages, ensuring accurate processing and timely distribution
- Conducted thorough inspections and compared shipment contents with documentation to boost inventory and recordkeeping accuracy
- Adopted optimal shipping and receiving strategies, selecting best carriers, routes, and methods to minimize costs and enhance schedules
Supervisor - Einstein Bagels
Jacksonville University
Jacksonville
05.2007 - 05.2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Led team in conducting ordering and inventory to ensure stock availability
- Ensured compliance with company policies and objectives through effective communication
- Analyzed equipment breakdowns using troubleshooting methods to minimize downtime
Dining Hall Supervisor
Jacksonville University
Jacksonville
- Collaborated closely with food and beverage director, head chef, and banquet manager to ensure seamless operations
- Cultivated positive customer relations and coordinated team efforts to address requests and inquiries promptly
- Established strong relationships with community members and leaders through effective communication and active listening
Education
Tilden High School
Brooklyn, NY05-1983
Skills
- Food Safety Management
- Inventory Control
- Product inventory
- Cash management
- Credit card transactions
- Operations management
- Merchandising expertise
- Training mentorship
- Staff training
- Time management
- Multitasking
- Conflict resolution
- Problem solving
- Safety protocols
Certification
- ServSafe Certification
Timeline
Food Retail Senior Supervisor
WOW American Eats
01.2023 - Current
Food Production Manager II
University of Alabama at Birmingham
01.2021 - 01.2023
Senior Retail Supervisor
LYNN University
05.2018 - 05.2021
Retail Supervisor
LYNN University
05.2015 - 05.2018
Overnight Supervisor
LYNN University
05.2013 - 05.2015
Supervisor - Einstein Bagels
Jacksonville University
05.2007 - 05.2008
Receiving Supervisor
Jacksonville University
01.2007 - 04.2013
Dining Hall Supervisor
Jacksonville University
Tilden High School