Rolinda Marichal
Lewiston,ME
Summary
Senior Payment Processor with extensive experience at Optum, specializing in payment processing and refund management. Demonstrated ability to enhance customer satisfaction through effective problem-solving and precise record maintenance. Skilled in utilizing software tools to optimize operations and build strong client relationships while mentoring team members for performance improvement.
Overview
34
34
years of professional experience
Work History
Senior Payment Processor
Optum
Eden Prairie, Minnesota
01.2023 - 08.2025
- Reviewed documentation from insurance companies to ensure accurate payment posting prior to refund issuance.
- Resolved complex refund issues by applying specialized skills to improve customer satisfaction.
- Utilized problem-solving skills to efficiently manage refund inquiries, contributing to process enhancements.
- Processed payment transactions accurately and efficiently.
- Maintained detailed records of payment activities and discrepancies.
- Communicated with clients to resolve payment-related inquiries.
- Conducted quality checks on processed payments for accuracy.
Sr Accounts Receivable
Optum
Eden Prairie, Minnesota
01.2018 - 01.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Team Leader Bookkeeper
Optum
Eden Prairie, Minnesota
09.1991 - 12.2019
- Led team meetings to discuss project updates and address challenges.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Mentored junior staff on best practices and operational procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Conducted regular performance reviews to assess individual team member progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
Some College (No Degree) - Medical Terminology
Central Maine Community College
Auburn, MESome College (No Degree) - Mathematics
Central Maine Community College
Auburn, MESkills
- Payment processing and refund management
- Record maintenance and documentation review
- Software proficiency
- Customer relationship management
Timeline
Senior Payment Processor
Optum
01.2023 - 08.2025
Sr Accounts Receivable
Optum
01.2018 - 01.2023
Team Leader Bookkeeper
Optum
09.1991 - 12.2019
Some College (No Degree) - Medical Terminology
Central Maine Community College
Some College (No Degree) - Mathematics
Central Maine Community College