Rolisa Perdue
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills seeking a position to contribute towards achieving company goals. Detail-oriented Patient Service Representative with experience in managing patient charts, processing payments, and scheduling procedures. Strong team player with excellent communication, customer service, and multitasking skills.
Overview
19
19
years of professional experience
Work History
Patient Services Representative
Baptist Health System
10.2024 - Current
- Coordinated appointment scheduling through electronic health record systems to maximize clinic efficiency.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Salon Manager
Nitu Group
05.2019 - Current
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Oversaw inventory control for retail products and supplies.
- Oversaw salon employee performance, facility cleanliness, and sales.
Student Externship
Health Link Physical Therapy Medical Center
08.2024 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Dental Assistant
Alamo Ranch Dental
08.2016 - 05.2017
- Handled administrative tasks such as billing, insurance claims processing, answering telephones, updating patient records, and appointment scheduling to support office operations efficiently.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Dental Assistant
All Care Health Center
05.2014 - 05.2016
- Handled administrative tasks such as billing, insurance claims processing, answering telephones, updating patient records, and appointment scheduling to support office operations efficiently.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Security Forces
United States Air Force
01.2006 - 08.2010
- Maintained order in public places, enforced laws and regulations, and responded to emergency situations.
- Prepared detailed reports documenting security incidents, investigations, and arrests made.
- Attended regular training sessions on topics related to security operations such as self-defense techniques and first aid procedures.
Education
Medical Office Administration - Medical Billing And Coding
Concorde Career College
San Antonio, TX10-2024
Cosmetology Diploma - Cosmetology
Aveda Institute
San Antonio, TX01.2019
Dental Assisting Diploma - Dental Assisting
Kaplan University
Omaha, NE04.2016
Diploma - General Education
Jacksonville High School
Jacksonville, IL05.2005
Skills
- 20 Years Customer Service
- Medical Office Administration
- HIPAA Compliance
- Medical Insurance
- Medical Records Management
- Team Management
- Computer Application Knowledge
- Call Management
- Payment Processing
- Insurance verification
- Patient registration
- Appointment scheduling
- HIPAA compliance
- Medical billing
- Multitasking and organization
- Money handling
- Electronic health records
- Phone and email etiquette
- Data entry
- Referral coordination
Education
false
Timeline
Patient Services Representative
Baptist Health System
10.2024 - Current
Student Externship
Health Link Physical Therapy Medical Center
08.2024 - 10.2024
Salon Manager
Nitu Group
05.2019 - Current
Dental Assistant
Alamo Ranch Dental
08.2016 - 05.2017
Dental Assistant
All Care Health Center
05.2014 - 05.2016
Security Forces
United States Air Force
01.2006 - 08.2010
Medical Office Administration - Medical Billing And Coding
Concorde Career College
Cosmetology Diploma - Cosmetology
Aveda Institute
Dental Assisting Diploma - Dental Assisting
Kaplan University
Diploma - General Education
Jacksonville High School
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