Rollan Stone
Summary
Dynamic Assistant Manager at O’Charley’s with proven expertise in customer service and cash handling. Successfully enhanced customer satisfaction through effective team leadership and problem-solving. Streamlined operations, ensuring compliance with food quality standards while motivating staff to achieve peak performance. Recognized for driving efficiency and maintaining high standards in a fast-paced environment.
Work History
Assistant Manager
Handled call-in communication to initiate and coordinate production activities.
Processed cash receipts, performed cash counts, and maintained accurate cash-handling records.
Managed customer-facing support activities, ensuring timely, accurate responses to customer inquiries.
Completed end-of-day restaurant closure tasks, including securing premises and preparing facilities for next opening.
Monitored ingredients, food preparation practices, and final presentation to ensure food quality compliance.