Rolland Orji
Newnan,GA
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at All County Medtrans LLC. Excelled in team leadership and complex problem-solving, achieving significant improvements in employee productivity and client relations. Skilled in verbal and written communication, adept at fostering strong relationships with clients, leading to repeat business and referrals. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Manager
All County Medtrans Llc
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Help in dispatching drivers and making sure every trip were successfully covered.
- Enhanced customer satisfaction by resolving disputes promptly between members and drivers.
- Performs company billing activities.
- Managing up to 30 incoming calls daily
Independent Contractor
Uber Technologies Inc.
01.2022 - 04.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Operations Manager
Andat Logistics Llc
03.2019 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Helped in driver scheduling and oversaw driver performance
- Managed about 40 incoming calls and emails daily from customers
Education
Associate of Science - Computer Science
York College of The City University of New York
Jamaica, NYSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
All County Medtrans Llc
03.2023 - Current
Independent Contractor
Uber Technologies Inc.
01.2022 - 04.2023
Operations Manager
Andat Logistics Llc
03.2019 - 12.2021
Associate of Science - Computer Science
York College of The City University of New York
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