Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Rollinda Butler

Omaha,NE
Rollinda Butler

Summary

Strategic and customer-focused professional with a proven track record in customer success management, account retention, and technical support. Passionate about enhancing customer experiences, optimizing engagement strategies, and driving business growth through proactive client relationship management. Skilled in using data-driven insights to improve customer satisfaction, reduce churn, and ensure long-term success. [Number] years of experience as a successful [Job Title] have honed the ability to address customer requests and concerns effectively. Excels at providing relevant information and options to successfully resolve issues, even in difficult situations. An upbeat and energetic approach, combined with resourcefulness and adaptability, allows for handling any challenge that comes the way.

Overview

6
years of professional experience
1
Certification

Work History

Toast, Inc

Customer Care Specialist - Enterprise
10.2023 - Current

Job overview

  • Serve as a dedicated advocate for customers, ensuring they maximize the value of Toast’s products and services
  • Provide world-class support via phone, chat, and email, guiding clients through software and hardware troubleshooting
  • Develop and maintain strong customer relationships, proactively identifying opportunities for optimization and growth
  • Collaborate cross-functionally with product, sales, and technical teams to address customer needs and improve user experience
  • Leverage CRM tools and analytics to track customer satisfaction, engagement metrics, and retention rates
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

LinkedIn

Billing & Customer Success Specialist
11.2020 - 06.2023

Job overview

  • Managed and nurtured relationships with high-profile clients, including Facebook and Salesforce, ensuring seamless billing and account management
  • Provided personalized customer success strategies to improve account engagement and prevent churn
  • Negotiated payment plans while proactively identifying at-risk accounts, securing long-term client retention
  • Assisted in fraud detection and account recovery, enhancing LinkedIn’s trust and safety initiatives
  • Partnered with internal teams to improve customer workflows and enhance overall experience

Signature Performance

Customer Service & Client Support Specialist
06.2019 - 11.2020

Job overview

  • Delivered exceptional customer service to Veterans and healthcare providers, ensuring a seamless claims and benefits process
  • Educated clients on their policies and available services, fostering trust and long-term engagement
  • Resolved customer concerns efficiently, demonstrating strong problem-solving and conflict resolution skills
  • Conducted case management activities and services with multidisciplinary team.
  • Interacted with team members across departments to research and resolve customer issues.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Burke High School
Omaha, NE

High School Diploma
12.2009

University Overview

Metropolitan Community College
Omaha, NE

Associate of Arts And Sciences from Coursework in progress
08-2026

University Overview

Skills

  • Customer Success & Retention Strategy
  • Client Relationship Management
  • CRM Systems & Data Analytics (Salesforce, Zendesk)
  • Onboarding & Training
  • Account Management & Upselling
  • Technical Troubleshooting & Product Support
  • Conflict Resolution & Problem-Solving
  • Data-Driven Decision Making
  • Payment processing
  • Quality assurance
  • Billing coordination
  • Custom order management

Certification

Available upon request.

Timeline

Customer Care Specialist - Enterprise
Toast, Inc
10.2023 - Current
Billing & Customer Success Specialist
LinkedIn
11.2020 - 06.2023
Customer Service & Client Support Specialist
Signature Performance
06.2019 - 11.2020
Burke High School
High School Diploma
Metropolitan Community College
Associate of Arts And Sciences from Coursework in progress
Rollinda Butler