Rolonda Nelson
Detroit,MI
Summary
Licensed cosmetologist with Self Employed Services excelling in creating a hygienic and welcoming environment that enhances client satisfaction through personalized services. Adept relationship-building and active listening skills foster client loyalty, resulting in significant contribution to repeat business. Expertise in managing appointments and client interactions leads to noticeable increase in customer retention.
Overview
32
32
years of professional experience
Work History
Cosmetologist
Self Employed Services
08.1992 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
Inventory Specialist
RGIS Inventory
11.2005 - 11.2006
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
Associate Of Applied Science - Cosmetology
Virginia Farell Beauty School
Saint Clair Shores, MI1992
High School Diploma - Business Administration
Cass Technical High School
Detroit, MI1991
Skills
- Licensed cosmetologist
- Positive Interpersonal Skills
- Active listening
- Relationship building
- Client loyalty building
Timeline
Inventory Specialist
RGIS Inventory
11.2005 - 11.2006
Cosmetologist
Self Employed Services
08.1992 - Current
Associate Of Applied Science - Cosmetology
Virginia Farell Beauty School
High School Diploma - Business Administration
Cass Technical High School
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