Roly Francois
420 Trotters Ln, Greenacres ,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head Server
Woodfield Country Club - Boca Raton
2010.02 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained staff members on use of POS system.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Certificate - Hospitality & Tourism Management
Florida Atlantic University
Boca Raton, FL04.2020
Cerificate - Taxation
Florida Atlantic University
Boca Raton, FL08.2017
Associate of Arts - Business Administration
Palm Beach State College
Lake Worth, FL12.2014
High School Diploma -
Atlantic High School
Delray Beach, FL05.2009
Skills
- Full Service Dining
- Multitasking Skills
- Organization and Efficiency
- Staff Training
- Resourceful and Reliable
- Critical Thinking
- Great Communication
- Upselling Products
Certification
Food and Beverage Certified Trainer October 2013
Timeline
Head Server
Woodfield Country Club - Boca Raton
2010.02 - Current
Certificate - Hospitality & Tourism Management
Florida Atlantic University
Cerificate - Taxation
Florida Atlantic University
Associate of Arts - Business Administration
Palm Beach State College
High School Diploma -
Atlantic High School
Food and Beverage Certified Trainer October 2013
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