Roma Buendia

• Provide excellent customer support.
• Collaborate with other team members to create a diligent and positive atmosphere.
• Input sensitive customer information.
• Document and input customer information diligently.
• Maintain and update product knowledge.
• Participate in continuous professional development.
• De-escalate customer interactions
• Assist clients in registering and navigating the MyPrimerica website/portal.

• Support agency operations by maintaining office systems.
• Coach and support agents through the process of obtaining their Life Producer's License in various states
• Liaison between company, agents and future agents in obtaining and maintaining life licenses in various states.
• "White glove" treatment /customer service to clients and partners.
• Supervise and support agents through ongoing training in Spanish and English.
• Enforce company policies by establishing standards and procedures.
• Manage agency through recruitment and conducting interviews.

• Collaborated effectively with administration to increase student performance.
• Engaged students in high-level cognitive activity through TEKS and ACTFL World Language guidelines.
• Curriculum writing for Spanish levels 1, 2 and 3 following the 3 modes of communication, Interpretive, Interpersonal and Presentational.
• Maintained excellent rapport between students, administrators and parents.
• Served as translator for bilingual parents, students and staff.
• Created training modules for the development of professional staff.
• Worked closely with the school administration to create a safe, positive and enthusiastic school environment.
• Led student groups in the Spanish club and the Girls mentorship program under Garland ISD leadership.

Created instructional strategies to meet unique student needs.

• Designed positive approaches and interventions for learner engagement.
• Created educational programs for the school and World Language Department.
• Recognized for teaching excellence, enthusiastic instruction and “above-and-beyond” commitment for student success.
• Member of the Principal School Improvement Committee, working closely with administration and supervisors to improve school community, enhancement of programs and culture.

• Piloted educational programs, presented to department and entire school staff.
• Designed differentiated and personalized learning goals and activities.
• Established Ladies Leadership Club and provided career oriented and motivational support.
• Led Youth Alive- a faith based community service and leadership group.
• Mentored and trained teachers during professional development.