Summary
Overview
Work History
Education
Skills
Timeline
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Romaine McClenton

Lenexa,KS

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Restaurant Server

Summit Grill
08.2023 - 07.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Restaurant Server

JackStack BBQ
10.2022 - 04.2023
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Restaurant Server

Shack Breakfast and Lunch
01.2022 - 10.2022
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Restaurant Server

Brewbakersbar
03.2021 - 12.2021
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Education

High School Diploma -

Shawnee Mission West
Overland Park, KS
05-2019

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Cash handling
  • POS system operation
  • Menu memorization
  • Detail-oriented
  • High volume dining
  • Safe food handling
  • Professional appearance
  • Payment processing
  • Alcohol service
  • Table bussing
  • Food running

Timeline

Restaurant Server

Summit Grill
08.2023 - 07.2024

Restaurant Server

JackStack BBQ
10.2022 - 04.2023

Restaurant Server

Shack Breakfast and Lunch
01.2022 - 10.2022

Restaurant Server

Brewbakersbar
03.2021 - 12.2021

High School Diploma -

Shawnee Mission West

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Romaine McClenton