Roman Chapman
Aurora,CO
Summary
Proactive Retail Service Specialist skilled in customer engagement and operational efficiency. Strong track record in managing inventory and processing transactions, aimed at maximizing customer satisfaction and store performance.
Overview
2
2
years of professional experience
Work History
Retail Service Specialist
Oreilly Auto Pats
03.2025 - Current
- Assisted customers in locating products and provided expert advice on automotive parts.
- Managed inventory levels through regular stock assessments and replenishment processes.
- Processed customer transactions efficiently using point-of-sale systems, enhancing checkout experience.
- Maintained store appearance by organizing merchandise displays and ensuring compliance with safety standards.
- Trained new team members on customer service protocols and operational procedures to ensure consistency.
- Resolved customer inquiries and complaints swiftly, improving overall satisfaction ratings in service interactions.
- Conducted regular audits of inventory accuracy, reducing discrepancies through meticulous record-keeping practices.
- Attended to customer complaints and processed product return or replacement requests.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Coordinated efficient product deliveries to meet customers' demands.
- Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
- Contributed to positive teamwork dynamics by pitching in whenever needed, supporting colleagues during busy periods or staff shortages.
Parts Specialist
O Reilly Automotive Inc
03.2024 - 03.2025
- Assisted customers in identifying and selecting automotive parts to meet specific vehicle needs.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of parts.
- Processed customer orders efficiently using point-of-sale system to enhance service delivery.
- Provided technical support to customers, addressing inquiries about product compatibility and installation.
- Collaborated with team members to create a streamlined workflow for parts retrieval and distribution.
- Maintained cleanliness and organization of parts department to promote a safe working environment.
Education
No Degree - Computer Science
Community College of Aurora
Aurora, Colorado, CO05-2028
High School Diploma -
Smoky Hill High School
Aurora, CO05-2024
Skills
- Strong verbal and written communication
- Reliability and punctuality
- Empathy and patience
- Customer relations
- Adaptive learning
- Store maintenance
- Opening and closing duties
- Customer engagement
- Skill development
- Complaint resolution
- Willingness to learn
- Teamwork
Timeline
Retail Service Specialist
Oreilly Auto Pats
03.2025 - Current
Parts Specialist
O Reilly Automotive Inc
03.2024 - 03.2025
No Degree - Computer Science
Community College of Aurora
High School Diploma -
Smoky Hill High School