Roman Hernandez Lopez
San Lorenzo,CA
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences through a service-oriented approach. Strives to understand customer desires and provide tailored solutions to foster long-term loyalty.
Overview
13
13
years of professional experience
Work History
Housekeeper
Kaiser Permanente
San Francisco, CA
01.2026 - Current
- Maintained cleanliness and sanitation standards across patient rooms and common areas.
- Operated cleaning equipment, ensuring proper use and safety protocols were followed.
- Assisted in training new staff on housekeeping procedures and best practices.
- Conducted regular inspections to identify areas needing improvement or additional attention.
- Collaborated with nursing staff to ensure timely room turnover for incoming patients.
- Managed inventory of cleaning supplies, ensuring adequate stock levels were maintained.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Environmental Services Housekeeper
Sutter Roseville Medical Center
Roseville, CA
08.2023 - 01.2026
- The Housekeeper maintains assigned areas in a clean, orderly and sanitary condition by performing work assignments in an effective and prescribed manner
- This position responds to special requests for cleaning or assistance needed, in order to maintain the overall smooth flow of work for the facility in a thorough and timely manner
- The incumbent may be assigned designees in the absence of Lead Housekeeper and Department Manager
- Maintains a clean, attractive and safe environment in assigned areas by performing the assigned duties in a timely and efficient manner
- Consistently completes cleaning tasks in assigned areas, offices, ancillary departments and public areas
- Completes discharge cleaning of patient rooms using special cleaning solutions and disinfectants
- Cleans sinks, counters, toilets and mirrors
- Restocks paper and soap dispensers
- Completes detail work within assigned areas, i.e
- horizontal surfaces, edges and corners
- Arranges furniture in an orderly fashion
- Maintains the carpet area and hard surface floors
- Completes assigned project work within own area and within designated time frames
- Removes trash, soiled linen from patient and ancillary areas and transports to designated holding areas
Custodian Grounds
The Michaels Organization
Davis, CA
08.2021 - 08.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
Traffic Control Flagger
Aps Environmental
Sacramento, CA
02.2020 - 12.2020
- Develop superior knowledge of work zone setup, design and professional flagging responsibilities and be willing to share your knowledge with teammates •Manage day to day work zone set up, maintenance and tear down, meeting or exceeding customer, state and company expectations •Lift, carry, place and assemble traffic control signs in the proper order to manage work zone traffic •Warn laborers and drivers when approaching vehicle fails to heed signals to prevent accident and injury to workers •Lift, carry and place up to 50 lbs.
- Of traffic cones to ensure the safety of the work zone •Keep equipment in trucks well organized and in working order •Direct movement of traffic through site, using sign, hand and flag signals.
Ramp agent
Delta Airlines Global Services
San Jose, CA
10.2018 - 10.2019
- Monitor customer safety during boarding and deplaning and assist customers in a friendly manner • Marshal aircraft on the ramp (e.g.
- Directing assisting and parking all arriving departing and towed aircraft) •Transfer cargo (including luggage) to other gates other airlines and to passengers •Observe safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checks •Service aircraft as needed (e.g.
- Aircraft lavatories potable water window wash deicing and commissary items) •Assist in ramp set up and storage of equipment and baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Sever assistant
BJ's Restaurant & Brewhouse
San Mateo, CA
10.2013 - 10.2018
- Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service •Complete daily opening and closing duties and cleaning according to established side-work checklist •Maintain line of sight/atmosphere control by circulating through work area throughout shift •Perform Opening/Running/Closing duties according to HOB Service Standards •Educational Assistance •Support other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance •Performs any other duties as requested by supervisor.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Server assistant
Outback Steakhouse
San Mateo, CA
10.2013 - 10.2014
- Assist Servers during meal periods•Coffee maker/urn, cappuccino machine, beverage machines, trays, dishware, silverware, glassware•Be committed to providing exceptional customer service•Assist servers during meal period•Remove any extra settings•Ensure furniture and floors are clean and arranged according to specifications•Ensure furniture and floors are clean and arranged according to restaurant specifications.
Education
San Mateo High School
San Mateo, CA2014
Skills
- Microsoft Word and Powerpoint
- Good communication skills
- Customer service
- Directing
- Driving
- English
- Organizational skills
- Problem Solving
- Safety
- Spanish
- Supervisor
- Well organized
- Safety procedures
- Problem resolution
- Tracking and Documentation
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Housekeeper
Kaiser Permanente
01.2026 - Current
Environmental Services Housekeeper
Sutter Roseville Medical Center
08.2023 - 01.2026
Custodian Grounds
The Michaels Organization
08.2021 - 08.2023
Traffic Control Flagger
Aps Environmental
02.2020 - 12.2020
Ramp agent
Delta Airlines Global Services
10.2018 - 10.2019
Sever assistant
BJ's Restaurant & Brewhouse
10.2013 - 10.2018
Server assistant
Outback Steakhouse
10.2013 - 10.2014
San Mateo High School