Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roman Hinton

Fort Worth

Summary

An experienced call center operator phone and financial skills Authorized to work in the US for any employer

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Home Depot
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Overnight Stocker

Walmart
11.2022 - Current
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Phone Banker

Wells Fargo
10.2016 - 05.2021
  • Answer inbound calls
  • Assist customers with everyday banking needs
  • Send out time sheet reports
  • Run team huddles for online digital training
  • Help de-escalate customers

Receptionist

The Salon By InStyle
10.2013 - 01.2017
  • Entering lad data
  • Answering phone for appointments and make outbound confirmation calls
  • Stock products and report inventory
  • Obtain product sales goals

Drive thru/cashier

McDonalds
07.2013 - 10.2013
  • Assuring every customers order was made correctly
  • Take orders with a friendly attitude and balance out register at end of shift
  • Keep a clean, warm atmosphere for clients

Customer Representative

Target
06.2011 - 05.2013
  • Greet every customer and focus on their needs and wants
  • Ensure all customers are aware of stores sales and deals
  • Keep an organized, clean store
  • Keep a charming, personable, clean appearance

Education

I.T.S. Academy of Beauty
2010

High school diploma -

W.E. Boswell High School
2008

Skills

  • Cosmetology
  • Skills
  • Effective communication skills
  • Able to work under pressure
  • Fast learner
  • Exceptional time management skills
  • Independent, reliable

Timeline

Customer Service Representative

Home Depot
03.2024 - Current

Overnight Stocker

Walmart
11.2022 - Current

Phone Banker

Wells Fargo
10.2016 - 05.2021

Receptionist

The Salon By InStyle
10.2013 - 01.2017

Drive thru/cashier

McDonalds
07.2013 - 10.2013

Customer Representative

Target
06.2011 - 05.2013

I.T.S. Academy of Beauty

High school diploma -

W.E. Boswell High School
Roman Hinton