ROMAN MARTINEZ
Phoenix,AZ
Summary
Results-driven Sales and IT professional with expertise in asset protection and customer service. Proven ability to create secure environments that enhance team collaboration and drive measurable success. Strong adaptability and innovative problem-solving skills contribute to achieving organizational objectives and improving performance.
Overview
9
9
years of professional experience
Work History
Fitness Consultant
EOS Fitness
01.2025 - 01.2027
- Helped people take the first step toward their fitness goals by guiding them through membership options and personal training packages, making sure they were matched with the right trainer for their needs.
- Built connections with potential members through 125+ daily outreach calls , turning conversations into appointments and opportunities.
- Thrived in a fast-paced, metrics-driven environment, consistently meeting and exceeding KPIs such as hustle presentations and self-generated sales.
- Delivered clear, engaging presentations that highlighted the value of EOS Fitness, leading to strong conversion rates and lasting client relationships.
- Jumped in to support the front desk team whenever customer service issues arose, ensuring members felt welcomed and taken care of.
- Known for persistence, energy, and a people-first approach that balanced sales success with genuine care for clients.
Summer Housing Assistant
Northern Arizona University
03.2022 - 03.2024
- Responded to inquiries and managed tasks with a focus on providing top-notch service.
- Effectively handled various responsibilities, including incident reporting and maintenance requests.
- Ensured resident comfort through meticulous bed linen management and maintenance issue resolution.
- Maintained accurate records for eligibility and tenant move-outs.
Lead Retail Sales Consultant
Best Buy
08.2021 - 09.2022
- Ensured all customer needs were met, preventing underserved experiences.
- Processed transactions efficiently, providing friendly and accurate customer service solutions.
- Cultivated strong customer relationships by offering trusted technology solutions.
- Drove sales growth through effective tool utilization, exceeding departmental performance goals.
- Resolved customer inquiries promptly, enhancing the overall shopping experience.
- Engaged customers using Best Buy Selling Skills, facilitating seamless transactions.
Lead Computer Engineer
Prime Time PCs
01.2018 - 08.2021
- Enhanced customer satisfaction by customizing software and hardware solutions.
- Resolved hardware issues efficiently by diagnosing and implementing effective fixes.
- Increased system performance through strategic modifications and optimizations.
- Streamlined customer support by managing high call volumes and providing swift solutions.
- Delivered accurate solutions promptly, ensuring customer needs were consistently met.
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, Arizona12-2027
Diploma - undefined
The School of Arts and Enterprise
06.2020
Skills
- Technology & Engineering Expertise
- Consultative sales
- Customer Service & Communication
- Microsoft Office & Computer Literacy
- Sales & Goal Achievement
- Detail-Oriented & Analytical
- Self-Motivated & Team Player
LANGUAGES
English | Native
Timeline
Fitness Consultant
EOS Fitness
01.2025 - 01.2027
Summer Housing Assistant
Northern Arizona University
03.2022 - 03.2024
Lead Retail Sales Consultant
Best Buy
08.2021 - 09.2022
Lead Computer Engineer
Prime Time PCs
01.2018 - 08.2021
Diploma - undefined
The School of Arts and Enterprise
Bachelor of Science - Psychology
Northern Arizona University