Roman Mironenko
Tucson,AZ
Summary
Proven leader and skilled in customer service, my tenure at Elevate Trampoline Park as the cafe supervisor showcased my ability to enhance customer satisfaction and engagement through innovative strategies and effective complaint resolution. Expert in time management and inventory optimization, I consistently delivered results, fostering a positive and professional environment. Team Captain and strong vocal leader with good communication skills to encourage, support and positively hold teammates accountable. Influences teammates on-and-off the soccer field, at scheduled activities and in local community. Sets tone for practice, keeps coach, and staff informed and models responsibility, decision-making and strong work ethic.
Overview
3
3
years of professional experience
Work History
Associate
Elevate Trampoline Park
12.2021 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Bachelor of Science - Accounting
Rochester Institute of Technology
Rochester, NY05-2028
High School Diploma -
Mountain View High School
Tucson, AZ05-2024
Skills
- Customer service
- Problem solving
- Team collaboration
- Effective communication
- Inventory management
- Leadership qualities
- Cash handling
Languages
English
Native/ Bilingual
Russian
Limited
Accomplishments
- RIT Dean's List Honors, Saunders College of Business
- Scholarship Recipient: RIT Presidential Scholarship
- Foundational Leadership for Career Success Certificate Program, RIT Saunders College of Business
Affiliations
- Elite Clubs National League Soccer
- USL Pro Academy Soccer
- First-Year Starter for RIT Men's Varsity Soccer
Timeline
Associate
Elevate Trampoline Park
12.2021 - 08.2024
Bachelor of Science - Accounting
Rochester Institute of Technology
High School Diploma -
Mountain View High School