Romando Scott
Jamaica,St Mary
Summary
Dynamic hospitality professional with extensive experience in guest services and staff training. Recognized for exceptional listening skills and a commitment to streamlining operations to enhance guest satisfaction. Proven ability to manage front desk operations and ensure seamless guest experiences in high-paced environments, supported by a positive attitude and effective communication.
Overview
1
1
Language
16
16
years of professional experience
Work History
Front Desk Agent
Comfort Suites Hotel
Anderson, SC
12.2023 - 03.2026
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Maintained accurate reservation records using hotel management software, improving data integrity.
- Assisted in resolving guest inquiries and complaints, enhancing customer satisfaction.
- Collaborated with housekeeping to ensure room readiness and quality standards were consistently met.
Restaurant Waiter
Golden Eye
Jamaica
01.2021 - 10.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Trained new waitstaff on restaurant protocols and service techniques to enhance team performance.
- Resolved guest inquiries and complaints promptly, improving overall dining experience.
House Man
Holiday Inn
Greenville, SC
06.2020 - 09.2020
- Maintained cleanliness and organization in guest areas, ensuring high standards of hospitality.
- Responded promptly to guest requests, fostering positive experiences and enhancing customer satisfaction.
- Assisted with laundry operations, handling linens and uniforms efficiently to support hotel services.
- Collaborated with housekeeping staff to streamline cleaning processes, improving overall workflow efficiency.
Tour Guide
DykealEllis Tour
Jamaica
02.2018 - 03.2019
- Led engaging tours, showcasing historical landmarks and cultural sites.
- Educated diverse groups on local history, traditions, and customs.
- Coordinated logistics for group tours, ensuring timely departures and arrivals.
- Monitored guest feedback to identify areas for improvement in tour offerings.
- Built personal relationships with guests to promote positive experiences.
Restaurant Waiter
Fleet Pro
Miami, FL
10.2017 - 12.2017
- Monitored inventory levels of supplies, assisting management in maintaining adequate stock for operations.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Restaurant Waiter
RIU Reggae
Jamaica
01.2017 - 09.2017
- Answered customers' questions and recorded order information.
- Supported fellow waitstaff through teamwork during busy times.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Restaurant Waiter
Couples Tower Isle
Jamaica
01.2010 - 11.2016
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests' needs.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff.
Education
No Degree - Waiter And Bartending
St Monica's College
Jamaica09.2009
High School Diploma -
Ocho Rios High
Jamaica06.2009
Retreat Primary
Jamaica06.2004
Skills
- Guest services
- Front office support
- Cash handling
- Staff training
- Hospitality services
- Tourism knowledge
- Customer service
- Time management
- Effective communication
- Listening skills
- Guest accommodations
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Front Desk Agent
Comfort Suites Hotel
12.2023 - 03.2026
Restaurant Waiter
Golden Eye
01.2021 - 10.2023
House Man
Holiday Inn
06.2020 - 09.2020
Tour Guide
DykealEllis Tour
02.2018 - 03.2019
Restaurant Waiter
Fleet Pro
10.2017 - 12.2017
Restaurant Waiter
RIU Reggae
01.2017 - 09.2017
Restaurant Waiter
Couples Tower Isle
01.2010 - 11.2016
No Degree - Waiter And Bartending
St Monica's College
High School Diploma -
Ocho Rios High
Retreat Primary