ROMAN GABRIEL MERCADO
Enid
Summary
Demonstrated ability to develop and manage long-term business relationships as a route salesman, effectively addressing customer needs and providing tailored product information. Proactively identified upsell opportunities and negotiated contracts to enhance customer satisfaction and retention. Achieved a 99% customer retention rate during the fiscal year by ensuring prompt resolution of issues and maintaining open lines of communication with over 100 customers weekly. Extensive experience in account management, payment collection, and relationship building within a dynamic sales environment.
Overview
13
13
years of professional experience
Work History
Route Sales Representative
UniFirst Uniform Services
Enid
06.2011 - 08.2024
- Company Overview: At Unifirst, route salesman are the face of the company.
- Developed and managed long-term business relationships with large and small businesses.
- Identified customers' needs and provided information on appropriate products in order to promote cross-selling.
- Contacted customers as soon as issues arose to immediately find resolutions before problems escalated.
- Negotiated pricing on contracts to ensure customer satisfaction and maintain business.
- Increased sales with proactive account servicing and relationship-building.
- Traveled 200-250 miles per day to service over 100 customers weekly throughout Northwest Oklahoma.
- Addressed customer issues right away to ensure a quick resolution.
- Was able to secure favorable pricing, negotiate contracts, and solidify beneficial agreements.
- Aldo Croati Honorable mention award, maintained 99% customer retention for the fiscal year September 18-19.
- At Unifirst, route salesman are the face of the company.
Education
BBA - Business Administration
Northwestern Oklahoma State University
Enid, OK01.2017
Associate of Science - Business Administration
Northern Oklahoma College
Enid, OK01.2011
Skills
- Personable/Professional
- Payment collecting
- Negotiating contracts
- Relationship building
- Customer service
- Product placement
- Upsell opportunities
- Account management
References
- Kent Louthan, Retired internal revenue service agent, 513 Rose Tree Lane, Enid, OK, 73703, (580) 234-2370
- Darrin Kline, Owner Kline Mechanical Contracting, 1301 Main St., Woodward, OK, 73801, (580) 256-5014
Timeline
Route Sales Representative
UniFirst Uniform Services
06.2011 - 08.2024
BBA - Business Administration
Northwestern Oklahoma State University
Associate of Science - Business Administration
Northern Oklahoma College