Jeanette Garcia
La Feria,TX
Summary
Dedicated receptionist with a proven track record in client relations and administrative support. Skilled in appointment scheduling and resolving customer complaints efficiently.
Detail-oriented professional with extensive experience in front desk operations and customer service. Known for exceptional organizational skills, time management, and effective communication, consistently ensuring smooth office operations and high client satisfaction.
Overview
12
12
years of professional experience
Work History
Receptionist
R&R Lawn Care
Harlingen, TX
02.2014 - 03.2026
- Managed front desk operations, ensuring efficient client communication and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated office supplies and inventory management to maintain operational efficiency.
- Assisted with billing processes, ensuring accurate invoicing and record-keeping for services rendered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Fraud Prevention Specialist
Advanced Call Center Technologies Harlingen
Harlingen, TX
07.2024 - 12.2024
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Collaborated with cross-functional teams to develop fraud prevention strategies and enhance security protocols.
- Monitored real-time alerts and escalated suspicious activities for further investigation.
- Trained and mentored junior staff on fraud detection techniques and best practices.
- Led integration of biometric verification tools, bolstering system security and user authentication.
Waitress/Cocktail Bartender
Wings And Rings
Weslaco, TX
03.2014 - 07.2024
- Provided excellent customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, taking orders and delivering food promptly.
- Collaborated with kitchen staff to communicate orders accurately and maintain quality standards.
- Trained new team members on menu knowledge and service protocols to enhance team performance.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
Harlingen High School
Harlingen, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Administrative support
- Phone etiquette
- Positive and professional
Timeline
Fraud Prevention Specialist
Advanced Call Center Technologies Harlingen
07.2024 - 12.2024
Waitress/Cocktail Bartender
Wings And Rings
03.2014 - 07.2024
Receptionist
R&R Lawn Care
02.2014 - 03.2026
High School Diploma -
Harlingen High School