Roman Houston
Summary
Resourceful Shift Leader known for high productivity,efficient task completion and balancing customer,company,and employee needs. Skilled in team leadership, time management, and conflict resolution. Excels in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
7
7
years of professional experience
Work History
Shift Leader
Murphy USA
Morrow
01.2024 - Current
- Managed inventory levels and organized stock for efficient access.
- Trained new employees on company policies and safety procedures.
- Addressed customer inquiries and resolved issues promptly.
- Implemented best practices for maintaining cleanliness and organization in the store.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Utilized POS systems efficiently for order processing and inventory management.
Cashier
Walmart
Stockbridge
09.2022 - 05.2023
- Processed customer transactions efficiently and accurately at a high-volume retail environment.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Addressed customer complaints professionally, ensuring satisfaction in a fast-paced setting.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier
Dairy Queen Grill & Chill
Ellenwood
08.2019 - 05.2022
- Collaborated with team members to ensure timely meal service during peak hours.
- Engaged with customers to address inquiries and ensure satisfaction with meals.
- Served meals to customers in a friendly and courteous manner.
- Maintained order and cleanliness of work areas to conform with health codes.
- Set up, restocked and cleaned dining areas.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Organized take-out orders for customers who requested them.
Education
Stockbridge High School
Stockbridge, GASkills
- Employee training
- POS system operation
- Customer service
- Adaptability skills
- Conflict resolution
Timeline
Shift Leader
Murphy USA
01.2024 - Current
Cashier
Walmart
09.2022 - 05.2023
Cashier
Dairy Queen Grill & Chill
08.2019 - 05.2022
Stockbridge High School