Romanika Wilson
Baton Rouge,LA
Summary
Dynamic Benefits Analyst with a proven track record at Louisiana Workforce Commission, adept at enhancing employee satisfaction through streamlined enrollment processes. Skilled in SQL and logistics management, I excel in resolving benefit discrepancies and implementing cost-saving strategies, ensuring compliance and fostering strong partnerships with external stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefits Analyst
Louisiana Workforce Commission
02.2024 - Current
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
- Conducted thorough investigations into benefit-related issues, resolving discrepancies and providing prompt resolutions for employees.
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees.
- Provided expert guidance to employees during life events impacting their benefits eligibility or coverage needs, ensuring seamless transitions.
- Performed ongoing analysis of benefits program utilization patterns, identifying opportunities for cost savings or enhancements to offerings.
- Enhanced employee satisfaction with benefits packages by streamlining enrollment processes and providing personalized support.
Reimbursement Specialist
Highmark Health
08.2020 - 01.2024
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
Logistics Specialist
Global Logistics Solutions
05.2015 - 08.2020
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Education
Bachelor Of Science In Business - Business Analytics
University of Phoenix
12.2024
Billing & Coding Certification
Delta College
09.2022
Skills
Logistics Management
Data Entry Accuracy
Time Management
Trouble Shooting
SQL
MS Office( Word, Excel, Glovia & Net Suite )
Coding
Python
Certification
Certified Procurement Professional Certification
Timeline
Benefits Analyst
Louisiana Workforce Commission
02.2024 - Current
Reimbursement Specialist
Highmark Health
08.2020 - 01.2024
Logistics Specialist
Global Logistics Solutions
05.2015 - 08.2020
Bachelor Of Science In Business - Business Analytics
University of Phoenix
Billing & Coding Certification
Delta College
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