Charles Rosenthal
Chicago,IL
Summary
An expert in management & health benefits with 5+ years of related experience and advanced leadership skills. Always looking for ways to improve productivity, customer satisfaction, and employee satisfaction with exceptional service. Maintains well-organized and presentable work areas at all times while getting tasks completed in an efficient and effective manner.
Overview
11
11
years of professional experience
Work History
Benefits Analyst
Rush University
10.2024 - Current
- Interpreted benefits eligibility, plan provisions, and compliance requirements for faculty and staff.
- Resolved complex employee questions regarding medical, dental, retirement, and leave benefits.
- Administered employee benefits enrollments, changes, and terminations using HRIS with strict accuracy.
- Reconciled vendor invoices, eligibility files, and deduction discrepancies to maintain data integrity.
Benefits Coordinator
JDRC Managed Services, LLC
10.2021 - Current
- Administered employee benefits programs, including enrollment, life event changes, terminations, and audits, ensuring compliance with federal and state regulations.
- Coordinated open enrollment, communicated benefit options, and addressed employee inquiries to enhance understanding of available benefits.
- Processed and resolved benefit-related inquiries and issues from employees and external vendors, ensuring timely support and satisfaction.
- Maintained accurate records and reports on benefits-related data and expenses. Proficient in Excel for reporting and auditing purposes.
- Collaborated with HR team to improve benefits communication and education programs including new hire monthly benefit webinars, open enrollment webinars and 401(k) informational sessions.
- Assisted in preparing benefits-related materials, including summaries, policies, and handbooks, to provide clear information to employees.
- Familiarity with compliance regulations such as ERISA, ACA, HIPAA, and COBRA administration.
- Assisted in coordination of FMLA, ADA and additional state mandated leaves.
- Assisted with HRIS and Payroll functions as related to benefits.
Office Coordinator
Athletico Physical Therapy
09.2020 - 07.2021
- Managed overall administration within clinic, overseeing key performance indicators weekly to align with clinic goals and enhance operational outcomes.
- In charge of creating schedules for support staff within the clinic along with interviewing and hiring duties.
- Created schedules for support staff, coordinating with clinic needs while conducting interviews and hiring to build a capable team.
- Monitored and verified patient's insurance coverage and payments due, then communicated that information with the patient including healthcare, auto and worker’s compensation coverage.
- Classified and filed electronic records, ensuring system efficiency and maintaining organized, up-to-date information.
- Completed a wide range of clerical duties for the team, including taking messages, completing forms and ordering new inventory.
Rehabilitation Aide
Athletico Physical Therapy
10.2015 - 06.2020
- Coordinated physical therapy team schedules and facilitated new patient appointments to optimize workflow.
- Performed clerical duties for the team, including message taking, form completion, and inventory management to ensure operational efficiency.
- Regularly cleaned and disinfected the treatment equipment to prevent the spread of communicable diseases between patients.
- Coordinated the schedules of the physical therapy team and scheduled new patient appointments.
- Kept treatment supplies stocked and organized to meet the expected patient demands.
- Administered active and passive treatments, such as heating pads and electrical stimulation, to support patient recovery.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
Student Manager
Prairie Street Market
01.2018 - 03.2020
- Held associates accountable for operational guidelines, brand standards, customer service expectations, and company policies to ensure team alignment.
- Resolved issues through open communication and recommended appropriate discipline measures when necessary.
- Increased employee job satisfaction with hands-on, motivational approaches.
- Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Managed employees and scheduled shifts while identifying and addressing training needs to enhance team capabilities.
- Supported human resources initiatives by connecting with employees and proactively solving problems.
Education
BBA - Healthcare Management
University of Wisconsin- Whitewater
Whitewater, WI05-2020
Skills
- Data analysis
- Benefits strategy
- Microsoft Excel
- Customer relations
- Proven leader
- Compliance management
- Management
- Benefits management
- Adaptability
- Strong communication
- Customer service
Timeline
Benefits Analyst
Rush University
10.2024 - Current
Benefits Coordinator
JDRC Managed Services, LLC
10.2021 - Current
Office Coordinator
Athletico Physical Therapy
09.2020 - 07.2021
Student Manager
Prairie Street Market
01.2018 - 03.2020
Rehabilitation Aide
Athletico Physical Therapy
10.2015 - 06.2020
BBA - Healthcare Management
University of Wisconsin- Whitewater