Romanlitha H Sellers
Customer Service Representative
Monroe,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Membership/Frontline Associate
Sam's Club
Monroe, LA
09.2018 - Current
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigate and resolve customer inquiries and complaints quickly.
- Recommend memberships and credit card to customers, thoroughly explaining details.
Accounting Office Associate
Walmart Neighborhood Market
West Monroe, LA
12.2014 - 09.2018
- Used accounting software to prepare weekly and monthly financial reports.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Administrative Technician
St. Francis Medical Center
Monroe, LA
08.2005 - 12.2014
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Certified Medical Administrative Assistant - Medical Office Assistance
Capital Area Technical College
Baton Rouge, LA01.2014
Certified Medical Billing And Coding - Medical Insurance Billing And Coding
Capital Area Technical College
Baton Rouge, LA01.2014
Skills
- Customer Account Man
- Efficient and Detail-Oriented
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Order and Refund Processing
- Responding to Difficult Customers
- Data Entry and Maintenance
- Managing Multiple Tasks
- Cash Control
- Administrative and Office Support
- Document and Records Management
- Excellent Attention to Detail
- Membership Inquiries and Renewals
- Policy and Procedure Adherence
- Call and Email Handling
- Sales and Upselling
- Computer Proficiency
- Inbound and Outbound Calling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Membership/Frontline Associate
Sam's Club
09.2018 - Current
Accounting Office Associate
Walmart Neighborhood Market
12.2014 - 09.2018
Administrative Technician
St. Francis Medical Center
08.2005 - 12.2014
Certified Medical Administrative Assistant - Medical Office Assistance
Capital Area Technical College
Certified Medical Billing And Coding - Medical Insurance Billing And Coding
Capital Area Technical College
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