Romano Bassa
Seattle
Summary
I am a creative, detail-oriented individual with strong visual awareness and a natural ability to bring ideas to life. In a work environment, I stand out for my creativity, adaptability, and ability to think outside the box. I am skilled at styling, planning, organizing concepts, and creating visually cohesive work that reflects both purpose and personality.
I work well when I have space to express ideas, solve problems creatively, and contribute a unique perspective. My strengths include attention to detail, color coordination, trend awareness, visual communication, and the ability to develop original concepts. I am also passionate, driven, and willing to grow, making me someone who can bring fresh energy and creativity to any team or project.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Granite Bay Care
Scarborough
07.2025 - 04.2026
- Collaborated with team members to develop personalized care plans for each individual.
- Monitored behavioral patterns, providing healthcare team with timely updates for informed assessments.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted individuals with daily living activities and personal care needs.
- Followed care plan and directions to administer medications.
- Implemented safety measures to ensure a secure environment for all residents at the facility.
- Trained new staff on best practices for client care and safety protocols.
- Provided emotional support to clients, fostering a positive and encouraging environment.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
Direct Support Professional
John F Murphy Homes Inc.
Auburn
08.2023 - 07.2025
- Monitored behavioral patterns, providing timely reports to healthcare team for effective assessment and intervention.
- Trained new staff on best practices for client care and safety protocols.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supported individuals in daily living activities, enhancing personal hygiene routines and meal preparation skills.
- Coordinated social and recreational activities, fostering engagement and promoting community integration.
- Documented client progress and incident reports meticulously.
- Monitored behavioral patterns and reported changes to the healthcare team for assessment.
Customer Service Representative
Home Depot
Auburn
04.2022 - 08.2023
- Responded to customer inquiries via phone and in-person interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Guided customers in locating products to enhance shopping experience.
- Resolved customer complaints with empathy to maintain satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Recommended products tailored to customer needs and preferences.
- Processed transactions accurately at the cash register.
- Collaborated with team members to ensure efficient store operations.
- Handled customer complaints with empathy and professionalism.
- Assisted customers in locating products throughout the store.
- Maintained clean and organized merchandise displays on the sales floor.
- Provided product recommendations based on customer needs and preferences.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Lewiston High School
Lewiston, ME06-2022
Some College (No Degree) - Psychology, Sociology
Central Maine Community College
AuburnSkills
- Crisis intervention
- Behavioral interventions
- Behavioral monitoring
- Personalized care planning
- Medication administration
- Progress documentation
- Community integration
- Personal care assistance
- Client support coordination
- Documentation accuracy
- Team collaboration
- Quality assurance
- Emotional intelligence
- Strong communication
- Conflict resolution
- Adaptability and flexibility
- Appointment scheduling
- Goal setting
- Cultural awareness
- Nutrition support
- Time management
- Life skills training
- Wellness and nutrition knowledge
Languages
English
Full Professional
French
Full Professional
Portuguese
Professional
Timeline
Direct Support Professional
Granite Bay Care
07.2025 - 04.2026
Direct Support Professional
John F Murphy Homes Inc.
08.2023 - 07.2025
Customer Service Representative
Home Depot
04.2022 - 08.2023
High School Diploma -
Lewiston High School
Some College (No Degree) - Psychology, Sociology
Central Maine Community College