Dedicated and results-driven professional with over 15 years of progressive experience at UPS, demonstrating a strong work ethic, leadership skills and a proven ability to manage teams effectively. Seeking a challenging management position to leverage extensive industry knowledge.
Overview
12
12
years of professional experience
Work History
Operations Manager
United Parcel Service, UPS
10.2019 - Current
Oversee and coordinate daily operations to ensure the efficient and timely movement of packages.
Lead a team of 122 employees, providing guidance, training and support to enhance overall performance.
Develop and implement strategies to optimize workflow, increase productivity, and meet service lever agreements.
Collaborate with other managers and departments to address operations challenges and implement improvements
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Supervisor of Operations
United Parcel Services, UPS
10.2017 - 10.2019
Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Developed and implemented training programs for new hires, improving overall team productivity and performance.
Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
Driver
United Parcel Services, UPS
10.2012 - Current
Execute safe and timely delivery of packages to various destinations, maintaining a high level of costumer satisfaction.
Implemented new sorting procedures that reduced package handling errors by 15% resulting in a significant improvement in delivery accuracy