Romelia Seilhan
Irving,TX
Summary
Dynamic professional with a proven track record at Harte Hanks, excelling in customer service and conflict resolution. Recognized for consistently exceeding performance metrics, I leverage critical thinking and CRM software proficiency to enhance customer satisfaction and drive operational efficiency. Committed to delivering exceptional results through effective communication and problem solving skills.
Overview
6
6
years of professional experience
Work History
Costumer Service Representative
Harte Hanks
2025.10 - Current
- Assisted customers by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using CRM software to enhance customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions for future reference and analysis.
Housekeeping Supervisor
Pyramid
2023.07 - 2025.07
- Supervised daily housekeeping operations to ensure cleanliness and safety standards were met.
- Ensure that expenses are kept within budgeted guidelines, through monitoring of staff handling and usage of supplies and equipment.
- Responsible for proper quality control and daily monitoring of housekeeping staff
- Implemented inventory controls for cleaning supplies, reducing waste and ensuring availability.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored staff on efficient cleaning techniques and use of equipment.
Marketing Researcher
Ad Hoc Research
2020.08 - 2022.11
- Conducted qualitative and quantitative market research to identify consumer trends and preferences.
- Analyzed survey data using statistical software to produce actionable insights for marketing strategies.
- Increased brand awareness by conducting in-depth market research and analysis.
- Managed project timelines and deliverables to ensure alignment with client expectations and deadlines.
Education
Certificate of Professional Studies - Accounting
Lycee Blaise Pascal
Libreville, GAAssociate of Arts - Graphic Design
Kilgore College
Kilgore, TX2014-05
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Follow-up skills
- Staff training
- Quality control
- CRM software
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Limited Working
Timeline
Costumer Service Representative
Harte Hanks
2025.10 - Current
Housekeeping Supervisor
Pyramid
2023.07 - 2025.07
Marketing Researcher
Ad Hoc Research
2020.08 - 2022.11
Certificate of Professional Studies - Accounting
Lycee Blaise Pascal
Associate of Arts - Graphic Design
Kilgore College