Romelin Bonilla

• Lead daily operations of a high-volume ambulatory practice, ensuring compliance, efficiency, and exceptional patient care.
• Supervise and develop a multidisciplinary team of providers and administrative staff through training, coaching, and performance evaluations.
• Optimize revenue cycle processes, improving billing accuracy, reducing denials, and strengthening collections.
• Implement workflow improvements to reduce patient wait times and streamline scheduling.
• Partner with senior leadership to align departmental goals with hospital-wide strategic initiatives.

Oversee daily operations in an ambulatory care setting to ensure high standards of patient care and operational efficiency Manage and supervise a team of medical professionals and administrative staff Train and mentor staff, providing ongoing support and performance evaluations Streamline revenue cycle processes to ensure timely and accurate billing Foster a positive patient experience by addressing concerns and improving patient flow

• Oversaw front-end operations including patient triage, scheduling, billing, and insurance authorization.
• Supported revenue cycle by ensuring timely charge posting, copay collections, and resolution of denials.
• Collaborated with the Administrative Director and providers to meet patient flow and financial performance targets.
• Reduced no-show rates and improved patient satisfaction scores through process improvements.

• Directed day-to-day medical office operations and supervised administrative staff.
• Managed scheduling, patient intake, and insurance verification to ensure smooth workflows.
• Coordinated with physicians to improve patient care delivery and administrative efficiency.
• Implemented billing and collections processes to maintain financial stability.