Romelline Gonzales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and expectations.
Overview
14
14
years of professional experience
Work History
Receptionist Administrator
Eye Clinic Of Edmonds
Edmonds, WA
10.2023 - 02.2024
- Acted as first point of contact and set appointments for patients
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance
- Verified patient insurances and obtained authorizations if needed prior to patient appointment
- Kept reception area clean and neat to give patients positive first impression
- Answered incoming calls, directing patients to individuals addressing specific needs
- Paid attention to detail while completing assignments
- Worked effectively in fast-paced environments.
Patient Services Specialist 3
HARBORVIEW KIDNEY CLINIC
Seattle, WA
06.2022 - 09.2023
- Process and create internal and external referrals
- Schedule appointments in EPIC
- Coordinate scheduling of Kidney biopsies with radiology
- Scan records into media in EPIC
- Assist in creating provider schedules and templates
- Coordinate appointments with provider and clinical pharmacist
- Contact outside facilities for medical records needed for patient appointments
- Front desk reception coverage
- Check in patients for appointments
Health Information Specialist
Community Health Center of Snohomish County
Everett, WA
10.2013 - 05.2022
- Process release of information requests
- Help implement new procedures and address operational issues in the Health Information department
- Scan records to patient EMR
- Copies records for patient/outside facilities
- Organize and file patient records
- Assist physicians, nurses, and other clinical staff with records needed
- Contact outside facilities for medical records needed for patient appointments
- Process release of information requests and HEDIS audits
- Process prior authorization requests for medications
Office Assistant
Harborview Medical Center
Seattle, WA
06.2010 - 10.2013
- Scheduling appointments
- Check-in Patients
- Digitize X-ray films
- Answer phones
- Assist physicians, nurses, technologists, and hospital staff
- Contact outside facilities for imaging reports and films.
Education
Shorecrest High School
Shoreline, WA06.2010
Skills
- Appointment Scheduling
- Document scanning and digitization
- Data Entry
- Multitasking and Organization
- Customer Service
- Reception Management
- Insurance Verification
- Patient confidentiality
- 50 WPM Typing Speed
- Medical Terminology
- Payment Collection
- Records Management
Qualifying Skills
- Excellent communication skills
- Excellent customer service skills
- Experienced with filing and sorting
- Multi-tasked
- Proficient in the use of:
- Ten-key
- Copy Machines
- Multi-line phones
- Scanners
- Typing 50 wpm
- Excellent computer skills and experience working with an electronic medical record system (NextGen, Athena, EPIC, CompuLink)
- Excellent in assisting manager in training of new policies and procedures
Timeline
Receptionist Administrator
Eye Clinic Of Edmonds
10.2023 - 02.2024
Patient Services Specialist 3
HARBORVIEW KIDNEY CLINIC
06.2022 - 09.2023
Health Information Specialist
Community Health Center of Snohomish County
10.2013 - 05.2022
Office Assistant
Harborview Medical Center
06.2010 - 10.2013
Shorecrest High School