Romelline Gonzales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and expectations.
Overview
14
14
years of professional experience
Work History
Receptionist Administrator
Eye Clinic Of Edmonds
10.2023 - 02.2024
- Acted as first point of contact and set appointments for patients
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance
- Verified patient insurances and obtained authorizations if needed prior to patient appointment
- Kept reception area clean and neat to give patients positive first impression
- Answered incoming calls, directing patients to individuals addressing specific needs
- Paid attention to detail while completing assignments
- Worked effectively in fast-paced environments.
Patient Services Specialist 3
HARBORVIEW KIDNEY CLINIC
06.2022 - 09.2023
- Process and create internal and external referrals
- Schedule appointments in EPIC
- Coordinate scheduling of Kidney biopsies with radiology
- Scan records into media in EPIC
- Assist in creating provider schedules and templates
- Coordinate appointments with provider and clinical pharmacist
- Contact outside facilities for medical records needed for patient appointments
- Front desk reception coverage
- Check in patients for appointments
Health Information Specialist
Community Health Center of Snohomish County
10.2013 - 05.2022
- Process release of information requests
- Help implement new procedures and address operational issues in the Health Information department
- Scan records to patient EMR
- Copies records for patient/outside facilities
- Organize and file patient records
- Assist physicians, nurses, and other clinical staff with records needed
- Contact outside facilities for medical records needed for patient appointments
- Process release of information requests and HEDIS audits
- Process prior authorization requests for medications
Office Assistant
Harborview Medical Center
06.2010 - 10.2013
- Scheduling appointments
- Check-in Patients
- Digitize X-ray films
- Answer phones
- Assist physicians, nurses, technologists, and hospital staff
- Contact outside facilities for imaging reports and films.
Education
Shorecrest High School
Shoreline, WA06.2010
Skills
- Appointment Scheduling
- Document scanning and digitization
- Data Entry
- Multitasking and Organization
- Customer Service
- Reception Management
- Insurance Verification
- Patient confidentiality
- 50 WPM Typing Speed
- Medical Terminology
- Payment Collection
- Records Management
Qualifying Skills
- Excellent communication skills
- Excellent customer service skills
- Experienced with filing and sorting
- Multi-tasked
- Proficient in the use of:
- Ten-key
- Copy Machines
- Multi-line phones
- Scanners
- Typing 50 wpm
- Excellent computer skills and experience working with an electronic medical record system (NextGen, Athena, EPIC, CompuLink)
- Excellent in assisting manager in training of new policies and procedures
Timeline
Receptionist Administrator
Eye Clinic Of Edmonds
10.2023 - 02.2024
Patient Services Specialist 3
HARBORVIEW KIDNEY CLINIC
06.2022 - 09.2023
Health Information Specialist
Community Health Center of Snohomish County
10.2013 - 05.2022
Office Assistant
Harborview Medical Center
06.2010 - 10.2013
Shorecrest High School
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