Romello Sans
Largo,FL
Summary
I am a highly driven and adaptable professional whose diverse career experiences have shaped a well-rounded, strategic mindset. Through years of working in different industries, I've developed a mentality that thrives on efficiency, problem-solving, and leadership. My ability to integrate skills from various roles ranging from customer relations to technical expertise has made me a valuable asset in any workplace.
Now, I am looking for a company where I can build a long-term future, applying my experiences to drive success while continuing to grow. I bring a strong foundation in team leadership, operational efficiency, and decision-making, and I am eager to invest my skills in an organization that values innovation, collaboration, and unity.
Overview
9
9
years of professional experience
Work History
Home Service’s CSR
Integrity Home Solutions
06.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Utilized CRM software to manage customer interactions and follow up on sales opportunities.
- Utilized CRM software to manage leads, track communication history, and monitor sales performance metrics.
Property Manager
Surf Style
12.2023 - 06.2024
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
AC Sales Technician
Bayside Heating & Air
05.2022 - 07.2024
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Fostered client relationships to understand their needs better and provide tailored software solutions.
- Increased sales revenue by providing exceptional product knowledge and technical support to customers.
- Negotiated favorable contracts that aligned with both company goals and client needs, achieving win-win outcomes.
Plumber
The Drain Team
03.2020 - 05.2022
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Repaired plumbing systems, components, and equipment.
- Enhanced customer satisfaction by promptly addressing and resolving plumbing issues.
- Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
- Diagnosed and repaired variety of issues, from simple leaks to complex system malfunctions.
- Assisted with repairs to steam, drainage, and sewer lines.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Planned pipe system layout, installation and repair according to specifications.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Cut and drilled holes in walls to permit passage of pipes.
- Prepared budgets and estimated costs for potential work on piping systems.
HVAC Construction
Randall Construction
03.2019 - 03.2020
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Collaborated with team members to complete large-scale commercial installations within project deadlines.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
Pipefitter
Market Refrigeration
08.2016 - 02.2019
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Installed new systems and connected piping to existing components by welding, bolting and threading.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Repaired HVAC and refrigeration systems.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
Education
Associates In Psychology - Cognitive Psychology
Ocean County College
Toms River, NJAssociate Of Arts And Sciences - Augmented And Virtual Reality Programming
Arizona University of Advancing Technology
Tempe, AZSkills
- Problem-solving
- Team leadership
- Decision-making
- Workforce management
- Product management
- Conflict mediation
- Customer retention
- Unsurpassed work ethic
- Budget development and management
- Business development
Accomplishments
- Authored and published books that cater to the needs and interests of children and families
Languages
Spanish
Limited Working
Hobbies
- Published author
- Family activist
- Philosophy enthusiast
- Meditation
Timeline
Home Service’s CSR
Integrity Home Solutions
06.2024 - Current
Property Manager
Surf Style
12.2023 - 06.2024
AC Sales Technician
Bayside Heating & Air
05.2022 - 07.2024
Plumber
The Drain Team
03.2020 - 05.2022
HVAC Construction
Randall Construction
03.2019 - 03.2020
Pipefitter
Market Refrigeration
08.2016 - 02.2019
Associates In Psychology - Cognitive Psychology
Ocean County College
Associate Of Arts And Sciences - Augmented And Virtual Reality Programming
Arizona University of Advancing Technology
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