Romeo Treyes
Summary
Dynamic customer service professional with a proven track record at Uhaul & Storage, adept at resolving billing issues and enhancing client satisfaction. Skilled in account maintenance and effective communication, I excel in problem-solving and fostering team collaboration to drive operational success. Committed to safety and delivering exceptional service in high-pressure environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
UHAUL -CSR Trainne
Uhaul & Storage
Las Vegas, Nevada
05.2024 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Analyzed customer feedback data to identify areas of improvement. Do levels 1&2 returning vehicles and trailers, before goes out the property, last we do refills on customers propane tanks, we do take quiz and hands on so we get certified for propane.
- Performed account maintenance activities such as updating client information in databases.
Security Officer
Eureka Casino
Las Vegas, NV
08.2022 - 05.2024
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Verified photo IDs and tickets to allow guests passage.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Searched individuals and baggage for weapons and other prohibited items.
- Investigated all reported incidents of theft or vandalism on premises.
- Confirmed visitor identification prior to granting entry into the building.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Security Officer
Lucky Club Casino
Las Vegas, Nevada
09.2020 - 12.2022
- Responded to alarms and conducted investigations as required.
- Checked for safety hazards and took corrective action when necessary.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Verified photo IDs and tickets to allow guests passage.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Searched individuals and baggage for weapons and other prohibited items.
- Adhered to post orders while maintaining a visible presence around the property.
- Assisted in the development and implementation of security policies and procedures.
- Investigated all reported incidents of theft or vandalism on premises.
- Reported safety hazards for remediation response.
- Confirmed visitor identification prior to granting entry into the building.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Maintained accurate logs of all security related activities.
Education
High School Diploma -
Radford High School
06-1991
Skills
- Customer service
- Account maintenance
- Billing adjustments
- Product knowledge
- Safety awareness
- Response coordination
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Customer focus
- Credit card payment processing
Timeline
UHAUL -CSR Trainne
Uhaul & Storage
05.2024 - Current
Security Officer
Eureka Casino
08.2022 - 05.2024
Security Officer
Lucky Club Casino
09.2020 - 12.2022
High School Diploma -
Radford High School