Rommel Gouala
Cumberland,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service
Walgreens
02.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Train new Employees
- Boosted sales revenue by skillfully promoting diverse service options.
- Recommended products to customers, thoroughly explaining details.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Customer Service
FedEx
02.2022 - 02.2023
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Construction Worker
The Beam Team
08.2021 - 01.2022
- Measured dimensions of finished pieces for conformance to specifications.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Recognized and reported potential project challenges and assisted with solutions.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Observed safety regulations on job sites to minimize accidents.
- Helped successfully complete 65 modules project ahead of schedule.
Home Caregiver
Doria LLC
10.2019 - 08.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Cashier
Buffalo Wild Wings
08.2018 - 03.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Greeted over 20 patients per day
Education
Bachelor of Science - Computer Science
University of Wisconsin - Madison
Madison, WI12.2022
High School Diploma -
Madison West High
Madison, WI06.2019
Skills
- Policies and Procedures
- Cooperative Attitude
- Retail Sales
- Results-Driven
- Team Player
- Digitally Savvy
- Staff Training
- Product Knowledge
- Attention to Detail
- Money Handling
- Leadership Support
- Customer Experience
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service
Walgreens
02.2023 - 09.2023
Customer Service
FedEx
02.2022 - 02.2023
Construction Worker
The Beam Team
08.2021 - 01.2022
Home Caregiver
Doria LLC
10.2019 - 08.2020
Cashier
Buffalo Wild Wings
08.2018 - 03.2019
Bachelor of Science - Computer Science
University of Wisconsin - Madison
High School Diploma -
Madison West High
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