Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rommell Lewis

Tampa

Summary

Veteran Support Manager with excellent communication and organizational abilities. Intelligent leader diligent in optimizing policies and procedures. Specializing in [Area] problem solving by utilizing a pragmatic and flexible approach.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Charter Communications, Spectrum
08.2024 - Current
  • Facilitated effective communication between customers and management to resolve inquiries and issues.
  • Developed comprehensive knowledge of product offerings to provide accurate information to customers.
  • Managed escalated customer complaints, ensuring timely resolution and maintaining high satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

remote hotel planner

HotelPlanner
07.2022 - Current
  • I book customers rooms and try to give them the best price available
  • Provide excellent customer service for those that need help with existing reservations

Support Manager

Walmart
08.2011 - 04.2022
  • Stocked shelves with items brought forward from processed overstock.
  • Performed periodical review with team members and delivered relevant and constructive feedback.
  • Improved team performance by devising successful training methods and programs.
  • Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
  • Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
  • Helped warehouse staff by unloading trucks and using heavy equipment to properly stock merchandise.
  • Checked inventory levels and placed merchandise orders for restocking purposes.
  • Delegated work to staff, setting priorities and goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Recruited and trained new employees to meet job requirements.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated work of [Number] employees by offering clear direction and motivational leadership.

Education

High school diploma -

franklin k
Tampa, FL

Skills

  • Teamwork and Collaboration Problem Resolution
  • Complaint resolution
  • Payment processing
  • Product knowledge
  • Technical support
  • Mentoring
  • Customer service
  • Active listening
  • Data entry
  • Relationship building
  • Problem resolution
  • Complaint handling

Timeline

Customer Service Representative

Charter Communications, Spectrum
08.2024 - Current

remote hotel planner

HotelPlanner
07.2022 - Current

Support Manager

Walmart
08.2011 - 04.2022

High school diploma -

franklin k

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