Rommy Kretsch
Summary
A 21 year old Enthusiastic and reliable professional. takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. hard working former served as a soldier in the IDF (2021-2023). served as combat soldier in the combat intelligence collection corps. finished service as an inspection and supervision noncommissioned officer at Rosh Atal, Major General Mishel Yanko's office (recommendation in hand).
Overview
3
3
years of professional experience
Work History
Bartender
Giraffe
03.2022 - 04.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Giraffe
02.2021 - 04.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Medzo
03.2020 - 11.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Course - Psychology
Tel Aviv University
Tel Aviv, Israel10.2023
High School Diploma -
Hadash High School
Herzliya, Israel06.2021
Skills
- Menu Memorization
- Suggestive Selling
- Customer Service
- Order Management
- Guest Engagement
- Dining Area Maintenance
- Safe Food Handling
Languages
English
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
Bartender
Giraffe
03.2022 - 04.2023
Server
Giraffe
02.2021 - 04.2023
Restaurant Hostess
Medzo
03.2020 - 11.2020
Course - Psychology
Tel Aviv University
High School Diploma -
Hadash High School
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