Romona Esmeralda Ferreira
Pahoa,HI
Summary
Experienced Assistant Store Manager with a strong background in store operations, inventory control, visual merchandising, and loss prevention compliance. Skilled in training teams, improving daily execution, and delivering excellent customer service.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
Hilo, Hawaii
01.2019 - Current
- Supervised daily store operations at Ross Dress for Less.
- Trained associates on merchandising, fitting room, and cashier procedures.
- Monitored sales floor recovery and presentation standards.
- Supported hiring, onboarding, and staff scheduling tasks.
- Resolved customer concerns with professional service and communication.
- Reviewed inventory, stockroom organization, and replenishment activities.
- Enforced safety, loss prevention, and company policy compliance.
- Coordinated opening and closing procedures with store leadership.
Area Supervisor Stockroom Lead
Ross Dress for Less
Hilo, Hawaii
01.2018 - 01.2019
- Directed associates on freight processing, stocking, and merchandise recovery routines.
- Monitored employee performance, providing feedback and coaching as needed.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
Store Protection Specialist
Ross Dress for Less
Hilo, Hawaii
01.2015 - 11.2016
- Monitored sales floor for suspicious behavior and theft prevention
- Coordinated with store management on safety and security concerns
- Observed customers and associates for policy compliance
- Documented incidents, recoveries, and loss prevention observations
- Communicated with team members about store security procedures
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
Stockroom Associate
Ross Dress for Less
Hilo, Hi
12.2014 - 01.2015
- Unloaded incoming freight for Ross Dress for Less stock room operations.
- Sorted merchandise by department and shipment for accurate stockroom placement.
- Replenished sales floor with new apparel and home goods.
- Maintained clean stockroom aisles and safe work areas.
- Processed merchandise tags and hangers for Ross Dress for Less inventory.
Retail Sales Associate
Walmart
Hilo, Hi
11.1998 - 08.2009
- Assisted Walmart customers with merchandise selection and store location questions.
- Processed checkout transactions at Walmart registers and self-checkout lanes.
- Stocked Walmart shelves with freight and replenished empty product displays.
- Organized Walmart sales floor with zoning, facing, and price tag placement.
- Tracked inventory levels throughout the day and restocked items as needed.
Education
Associate of Arts - Medical Billing And Coding
University of Phoenix
Tempe, AZ04-2014
Skills
- Store operations and inventory management
- Visual merchandising and POS systems
- Loss prevention compliance
- Customer service excellence
- Motivational techniques
- Relationship building and management
Affiliations
Lahaina Maui Store Grand Opening October 2019
Timeline
Assistant Store Manager
Ross Dress for Less
01.2019 - Current
Area Supervisor Stockroom Lead
Ross Dress for Less
01.2018 - 01.2019
Store Protection Specialist
Ross Dress for Less
01.2015 - 11.2016
Stockroom Associate
Ross Dress for Less
12.2014 - 01.2015
Retail Sales Associate
Walmart
11.1998 - 08.2009
Associate of Arts - Medical Billing And Coding
University of Phoenix