Romonte Wilson

• Assisted customers with prescription inquiries and medication information.
• Managed customer accounts and updated personal information efficiently.
• Processed insurance claims and resolved billing discrepancies promptly.
• Maintained knowledge of CVS/caremark policies and procedures for accurate support.
• Answered customer inquiries over the phone and via email.

Assist members with inquiries, explaining coverage details, deductibles, and the claims process.

educating RV owners about, and selling, mechanical breakdown coverage to protect against high repair costs

Upsell memberships and other services that the company’s offers to maximize full benefits of company’s value

• Provide expert sales support to enhance customer acquisition and retention strategies.
• Manage customer relationships to ensure satisfaction and long-term loyalty.
• Perform data entry and analysis to identify trends and improve sales strategies.
• Schedule appointments efficiently to optimize team productivity and customer engagement.
• Handle phone communications to maintain seamless customer interactions.

• Facilitate understanding of pharmacy plans, benefits, and medication copayments for pharmacies, doctors' offices, and members.
• Resolve issues related to conflicting claim rejections and assist providers with prior authorization completion and status checks.
• Submit appeals and troubleshoot issues with claims rejected by pharmacies.

• Retained customers considering service disconnection or downgrades by effectively addressing their concerns and offering tailored solutions.
• Assisted clients with billing inquiries, ensuring clarity and accuracy in financial transactions.
• Conducted mobile phone sales, contributing to customer satisfaction and revenue growth.

• Delivered exceptional customer service by assisting customers in selecting, purchasing, and sampling a variety of deli products, ensuring a positive shopping experience.
• Efficiently handled the cutting, weighing, packaging, and pricing of meats and cheeses, contributing to the smooth operation and presentation of the deli department.