Romy Aracena
KISSIMMEE,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Rosen Hotels And Resorts
12.2012 - 11.2023
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of [Number] housekeepers.
Cleaning Supervisor
4M Building Soulution
02.2018 - 11.2022
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- oversees several project sites and their team of cleaners and cleaning tasks.
Room Supervisor
Labor Staffing Inc.
06.2006 - 10.2012
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
O&M University
Santiago, Dominican RepublicSkills
- Window Cleaning
- Dusting Furniture
- Cleaning Practices
- Budget Administration
- floor technician
- Experience cleaning, sanitizing, and organizing objects and spaces
- Supervising experience
- Leadership
- Hotel experience
- Hospitality
- Customer Service
Certification
- Certified Management Training, management processes, Rosen Hotels & Resorts - August 21, 2015
- Associate of the month 2015, Rosen inn at pointe Orlando.
- Certificate of completation CPR AED first AID Training. April 29 2019.
Timeline
Cleaning Supervisor
4M Building Soulution
02.2018 - 11.2022
Housekeeping Manager
Rosen Hotels And Resorts
12.2012 - 11.2023
Room Supervisor
Labor Staffing Inc.
06.2006 - 10.2012
O&M University
- Certified Management Training, management processes, Rosen Hotels & Resorts - August 21, 2015
- Associate of the month 2015, Rosen inn at pointe Orlando.
- Certificate of completation CPR AED first AID Training. April 29 2019.
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