Romy Kees
Stillwater,MN
Summary
Knowledgeable Medical Practice Manager committed to fostering great relationships with physicians, patients and staff members. Energetic professional offering professionalism and strong collaboration skills. Ready for a new position involved in supporting patients and ensuring quality care.
Overview
12
12
years of professional experience
Work History
Clinical Operations Manager
Minnesota Women's Care
Maplewood, MN
10.2022 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Created and maintained project timelines for multiple concurrent projects.
Studio Manager
CorePower Yoga
Woodbury, Minnesota
03.2012 - Current
- Created a community with strong emphasis on customer service and community culture.
- Recruited, trained, and developed high-performing and customer-focused teams of over 50 people.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Managed schedules, trainings and payroll for staff.
Education
Bachelor of Arts - Communication, Pshychology
University of Minnesota
Duluth05.2009
Skills
- Scheduling and Business Administration
- Process Improvement
- Business Development
- Team Building/Leadership
- Operations Oversight
- P&L Management
Timeline
Clinical Operations Manager
Minnesota Women's Care
10.2022 - Current
Studio Manager
CorePower Yoga
03.2012 - Current
Bachelor of Arts - Communication, Pshychology
University of Minnesota
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