Ron Bascue
Salem,OR
Summary
Dynamic Service Manager with a proven track record at Brim Tractor, excelling in customer service management and team leadership. Enhanced customer satisfaction through effective problem-solving and strategic process improvements, while fostering a positive work environment. Committed to employee training and development, driving team success and operational efficiency.
Experienced with operational management, strategic planning, and resource optimization. Utilizes advanced problem-solving skills to enhance efficiency and drive organizational success. Track record of leading cross-functional teams and implementing effective process improvements.
Overview
22
22
years of professional experience
Work History
Service Manager
Brim Tractor
02.2024 - 03.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
Manager/Owner
Spartan Environmental Services
01.2015 - 02.2023
- Managed financials, budgeting, and forecasting to ensure profitability and maintain fiscal responsibility.
- Boosted revenue through targeted marketing campaigns designed to attract new clientele while retaining existing customers.
- Conducted regular performance reviews for staff members, providing constructive feedback aimed at boosting morale and job satisfaction levels overall.
- Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
- Developed and executed strategic marketing plans for increased brand visibility and customer acquisition.
- Mentored and developed employees for growth within the company, promoting from within when possible.
- Facilitated successful negotiations with clients and suppliers to secure favorable contracts that benefited both parties.
- Improved team collaboration by fostering a positive work environment conducive to open communication and problemsolving.
Manager/Owner
Rome Transportation
04.2003 - 09.2020
- Managed financials, budgeting, and forecasting to ensure profitability and maintain fiscal responsibility.
- Boosted revenue through targeted marketing campaigns designed to attract new clientele while retaining existing customers.
- Handled all Purchasing of Equipment and tooling
- Oversaw Shop Technicians and scheduled repairs
- Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
VP of Operations and Sales
PPV INC/Bravo Environmental
05.2004 - 11.2014
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Established performance goals for department and outlined processes for achievement.
- Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
Education
Bachelor of Arts - Business Administration/ Marketing
University of Nevada, Reno
Reynard, NV05-1986
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Employee training and development
- Time management
Timeline
Service Manager
Brim Tractor
02.2024 - 03.2025
Manager/Owner
Spartan Environmental Services
01.2015 - 02.2023
VP of Operations and Sales
PPV INC/Bravo Environmental
05.2004 - 11.2014
Manager/Owner
Rome Transportation
04.2003 - 09.2020
Bachelor of Arts - Business Administration/ Marketing
University of Nevada, Reno
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