. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Hi, I’m
Ron Ewing
Hercules,CA
Summary
Overview
20
years of professional experience
1
Certification
Work History
Hercules Towers Inc., LLC
Customer Service Supervisor
01.2004 - Current
Job overview
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Trained new hires on company policies and best practices, fostering a culture of exceptional service delivery.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Assisted in developing operational procedures that positively impacted overall customer satisfaction ratings.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
Education
Missouri Western State UniversitySaint Joseph, MO
Bachelor of Science from Business Administration And Management
06.1981
University Overview
Skills
- Handling Escalations
- Performance Evaluations
- Decision-Making
- Team Building and Leadership
- Positive and Constructive Feedback
- Leading Team Meetings
- Issue Resolution
- Report Generation
- Complaint resolution
- Problem-Solving
- Time Management
- Policy Enforcement
- Continuous Improvement
- Service Delivery Optimization
- Work Prioritization
Certification
- Realtor - Realty One Group Future
- California Department of Real Estate - Credential ID DRE#01522885
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Availability
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I'm available and always looking for an opportunity to improve myself and learn new things.
I'm available and always looking for an opportunity to improve myself and learn new things.
I have always approach each opportunity that I have been either presented or embarked upon with my personal own motivation and pride to always put forth my best efforts and to take personal ownership of the end results that is achieve. Furthermore, I was taught by a very special individual in my early childhood that " you only get something out of it if you are willing to put some honest effort into it". And if you ever stop dreaming or learning then you might as well stop living in your lifetime as life will throw at you many challenges and opportunities.
Timeline
Customer Service Supervisor
Hercules Towers Inc., LLC
01.2004 - Current
Missouri Western State University
Bachelor of Science from Business Administration And Management
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