Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RON FRASER

RON FRASER

Verona,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry and beyond. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Advisor

Baierl Subaru
Pittsburgh, PA
06.2021 - 08.2022
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Store Manager

Midas
10.2015 - Current
  • Run every aspect of the store, deal with customers, write tickets, assign jobs.

Auto Technician

Rochez auto
Pittsburgh, PA
02.2015 - 10.2015
  • Repair customer vehicles, was in charge of all the postal vehicles we had
  • Welding/repairing, etc.

vehicles Automotive Technician

Jim Shorkey Family Auto Group
Irwin, PA
02.2012 - 05.2013
  • Pdi, auto repairs, recalls, general auto repair
  • High school diploma
  • Retail Management
  • Cash Handling
  • Store Management Experience, Merchandising
  • Profit & Loss, Experience
  • Planograms
  • Management
  • Payroll
  • Recruiting
  • Pricing
  • State inspector

Auto Technician

Meineke Car Care
Pleasant Hills, PA
05.2013 - 02.2015

Education

Diploma - General

Highlands High School
Natrona Heights, PA
06.2000

Skills

  • Issue and Complaint Resolution
  • Excellent Communication
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Performance Goals
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Listening Skills
  • Customer Service
  • Upbeat and Positive Personality

Certification

State inspection license

Timeline

Service Advisor

Baierl Subaru
06.2021 - 08.2022

Store Manager

Midas
10.2015 - Current

Auto Technician

Rochez auto
02.2015 - 10.2015

Auto Technician

Meineke Car Care
05.2013 - 02.2015

vehicles Automotive Technician

Jim Shorkey Family Auto Group
02.2012 - 05.2013

Diploma - General

Highlands High School

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RON FRASER