Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ron Rawls

Elgin,Texas

Summary

Over thirty years in the IT customer service industry. Developed excellent communication, and organizational skills. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

31
31
years of professional experience

Work History

Customer Service Representive

HP Inc.
02.2012 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Troubleshoot and identify equipment repairs on Laptops, Notebook, Tablets, Desktops, and Printers. Complete installation, maintenance and repairs on equipment. Setup Windows systems for end users. Interact and communicate with customers, peers, and management.

Sr. Customer Service Engineer

Tandem Computers / Hewlett Packard
01.1987 - 05.2007
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provide onsite hardware and software support, installation, and maintenance for servers and peripherals including Tandem NonStop, Compaq & HP.

Education

Associate of Science -

Institute of Electronic Science
Texas A&M, Texas
02.1981

High School Diploma -

John Marshall High School
San Antonio, TX
05.1978

Skills

  • Customer Service and Retention Strategies
  • Troubleshooting Skills
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Ability to Manage Multiple Ongoing Issues

Timeline

Customer Service Representive

HP Inc.
02.2012 - Current

Sr. Customer Service Engineer

Tandem Computers / Hewlett Packard
01.1987 - 05.2007

Associate of Science -

Institute of Electronic Science

High School Diploma -

John Marshall High School

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Ron Rawls