Summary
Overview
Work History
Education
Skills
Certification
Timeline
Affiliations
Generic
Ron Rollings

Ron Rollings

Eastvale,CA

Summary

Dynamic and experienced Fixed Operations Director with over 20 years in the automotive industry, specializing in service management and client relations. Proven track record in enhancing operational efficiency, driving sales objectives, and maintaining high customer satisfaction. Adept at handling high-paced environments and implementing strategies for business growth. Committed to improving sales/service performance and customer satisfaction index (CSI) scores.

Willing and able to relocate

Overview

22
22
years of professional experience
1
1
Certificate

Work History

Fixed Operations Director

Rollings Automotive Inc
06.2002 - 12.2023
  • Spearheaded service department operations, consistently meeting and exceeding sales and service goals
  • Enhanced customer service procedures, significantly improving customer satisfaction ratings
  • Conducted comprehensive vehicle inspections and repair processes, ensuring high-quality service
  • Managed annual operating budgets, effectively controlling costs and increasing profitability
  • Successfully negotiated service prices with clients, balancing customer satisfaction with business objectives
  • Maintained up-to-date knowledge of industry trends and compliance regulations
  • Oversaw team of 10, providing training, performance evaluations, and fostering a collaborative work environment
  • Additional responsibilities included marketing strategy development, staff performance reviews, and customer-centric initiatives.

IBC Special Inspector

RMA Group
01.2014 - 08.2019
  • Conducted thorough inspections and assessments to ensure project adherence to all safety and quality standards
  • Collaborated closely with engineers and project managers to develop and implement corrective actions for any identified issues
  • Provided detailed reports and documentation, maintaining comprehensive records of inspections and findings
  • Key role in team training and development in compliance and inspection standards.

Operations Supervisor

United Parcel Service
08.2001 - 05.2013
  • Managed daily operations, ensuring the timely and accurate processing and delivery of packages
  • Implemented and monitored safety protocols, significantly reducing workplace incidents and ensuring staff wellbeing
  • Participated in strategic planning sessions, contributing to the development of operational efficiencies and cost-saving measures
  • Fostered a positive work environment, leading to increased employee engagement and reduced turnover rates.

Education

High School Diploma -

Jurupa Valley High School
Jurupa Valley, CA

Skills

  • Expertise in automotive technology and service management
  • Proficient in client interaction and needs assessment
  • Skilled in vehicle inspections and initiating repairs
  • High proficiency in Microsoft Office Suite
  • Capable of thriving in high-stress environments
  • Strong leadership and team management abilities
  • Budget preparation and financial oversight
  • Knowledge of automotive industry environmental laws and regulations

Certification

ASE Service Advisor C1

ICC Master of Special Inspection

Timeline

IBC Special Inspector

RMA Group
01.2014 - 08.2019

Fixed Operations Director

Rollings Automotive Inc
06.2002 - 12.2023

Operations Supervisor

United Parcel Service
08.2001 - 05.2013

High School Diploma -

Jurupa Valley High School

Affiliations

Regularly attend industry workshops and conferences Stay current with automotive industry trends through continuous learning and publications Additional Information Demonstrated ability to improve sales/service performance and CSI scores Experienced in environmental compliance and safety regulations in the automotive sector

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Ron Rollings